The player from Missouri had submitted documents for withdrawal but was informed they were not clear enough, which resulted in her account being restricted. This had happened despite her having a previous successful withdrawal. The Complaints Team had attempted to gather more information regarding the issue, including the disputed amount and the conditions under which the winnings were accumulated. However, due to the player's lack of response, we were unable to proceed with the investigation. Consequently, the complaint had been rejected.
Limitless Casino - Player's account restricted from logging in.
Amount: $170
Limitless Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
9 months ago
I submitted documents to withdraw my earnings, and they told me the documents weren't clear enough, although I don't know how they could be any clearer. I have made a previous withdrawal without any problems via Cyrpto, so I decided to just go that route again. However, I now receive a message stating my account is restricted and I have no way of logging in.
Public
Public
9 months ago
Dear Not4u23bad1234,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that your account was closed due to unsuccessful verification?
Is $170 (dispute value) the amount of winnings you had in your account before it was blocked? Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
