Librabet Casino - Player's struggling to withdraw his winnings.

ho provato a prelevare i miei soldi una prima volta ma mi diceva che per ritirare su quella carta avrei dovuto usarla prima come metodo di pagamento (anche se avevo messo i soldi con la stessa). Per provare comunque a risolvere ho caricato 10 euro con quella carta VISA per poter prelevare. Dopo di che mi è iniziato ad uscire un errore "MODAL.ERROR.5303.TITLE" che non mi permetteva comunque di ritirare i miei soldi. Ho contattato l'assistenza che mi ha consigliato di seguire diversi passaggi, dopo averli completati, ancora nulla e lo stesso errore continua ad uscire.

Dear AntonioRotolo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Is there any other withdrawal method that you could try? Did the casino indicate what could cause this error? If possible, please post here a screenshot displaying the error message you see when you try to request a withdrawal.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear AntonioRotolo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.