The player from Spain is dissatisfied with the verification process. The casino asks for documents which he cannot provide. The player lost all his funds before the issue could be resolved, therefore we were forced to reject this complaint.
Lady Linda Casino - Player is struggling to verify his account.
Amount: €890.98
Lady Linda Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.8
Lady Linda Casino has a Safety Index of 1.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
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3 years ago
Dear janquel,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Each casino is unique and requires different documents from players.
Do I understand correctly that providing the proof of a virtual card seems to be the only obstacle standing between you and your winnings? Do I understand correctly that the rest of your documents has been approved?
Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.
Thank you very much in advance for your reply.
Best regards,
Kristina
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3 years ago
Translation
Seeing the reviews of this portal so negative and I have tried to contact them I have spent three days and they do not deign to answer again.
I've been waiting 10 days and rejecting my verification.
I've played everything to spend it and not waste my time on casino crap like this.
I wish I had read the reviews earlier on Casino guru and on Askgambler.
Disastrous casino.
Automatic translation:
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3 years ago
Thank you for your reply, janquel. Do I understand correctly that you have lost all your funds in the meantime?
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3 years ago
Translation
Exactly .
It only remains for me to let other players know not to make the mistake of playing on this portal.
They waste their time and money.
They do not verify the account to this day, it remains unverified.
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3 years ago
Thank you for confirmation, janquel. Although I understand your frustration, unfortunately, we cannot continue resolving this case, since you've already lost all your balance. We would be able to help only if there were some funds left.
Please, let me know if there is anything else I can do for you, otherwise, I am afraid I will be forced to close this complaint. Thank you for understanding.
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3 years ago
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
