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bet365 Casino review

8.9/10Safety Index High by Casino Guru

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Important (1)

Visit Casino

Show company details

Payment methods

Show all (9)

Withdrawal limits

Not Limited for EUR

Owner Hillside (New Media Malta) Plc

Established 2001

Estimated annual revenues

> $100,000,000

Licensing Authorities

Spain (DGOJ)

OverviewBonusesUser reviews180Safety Index explainedDiscussion1Payment methods9

Important: Win limit of €100,000 per day This casino has a win limit rule. You will not be able to win more than €100,000 per day.

bet365 Casino Review

In this review, bet365 Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.

Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. bet365 Casino scored a High Safety Index of 8.9, which is why it could be considered a favorable option for most players in terms of fairness and safety. Read our bet365 Casino review to discover more about this casino and decide whether it is a suitable option for you.

Is bet365 Casino fair and safe? Safety Index explained

We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.

In our review of bet365 Casino, we meticulously evaluated and analyzed the Terms and Conditions of bet365 Casino. To our best understanding, there are no rules or clauses that could be viewed as unfair or exploitative. This is a favorable sign, considering that such rules could potentially be leveraged to deny the players their rightful winnings.

Based upon our estimates and collected information, we consider bet365 Casino a very big online casino. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.

Based on our findings, no important casino blacklists feature bet365 Casino. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.

Taking into account all factors in our review, bet365 Casino has scored a Safety Index of 8.9, representing a High value. For most players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a recommendable choice.

Terms and Conditions of bet365 Casino

When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.

We did not find any unfair or predatory rules in the Terms and Conditions of bet365 Casino during our review.

Player complaints regarding bet365 Casino

Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.

We currently have 42 complaints about this casino in our database. Because of these complaints, we've given this casino 4,742 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and reviews of bet365 Casino

On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.

Our database has a total of 180 user reviews of bet365 Casino, giving it a Great User feedback rating. You can find the reviews in the User reviews part of this page.

Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.

Licenses and company information

bet365 Casino is owned by Hillside (New Media Malta) Plc, and we have estimated its yearly revenues to be greater than $100,000,000. This establishes it as a very large online casino within the bounds of our categorization.

bet365 Casino is licensed by Dirección General de Ordenación del Juego in Spain.

Payment options, withdrawal limits and win limits

bet365 Casino supports 9 deposit methods. This includes: PaysafeCard, Mastercard, VISA Debit, PayPal, Maestro, Wire-transfer, ApplePay, Visa Credit, Bizum.

Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.

Withdrawal limits	Win limits
Unlimited	EUR 100,000 daily net win limit

Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.

Customer support and language options

Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. The options available at bet365 Casino can be seen in the table below.

Language	Website	Customer support	Live chat
English			24/7
Spanish			24/7
Portuguese			24/7
Russian			24/7
Italian			24/7
Bulgarian			24/7
French			24/7
Chinese			24/7
Romanian			24/7

To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at bet365 Casino, your account, withdrawals, or anything else. Based on the test we have conducted, we have rated the customer support of bet365 Casino as average.

bet365 Casino casino games and slots

Players can enjoy these types of casino games at bet365 Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Jackpot games, Live games, Poker, Other card games, eSports betting, Other games, Crash games, Live roulette.

Casino games supplied by 27 game providers are available. This includes NetEnt, Playtech, Play'n GO, Blueprint Gaming, IGT, Pragmatic Play, Yggdrasil Gaming, Relax Gaming, Inspired Gaming, Gameburger Studios, PearFiction Studios, bet365, Oros Gaming, MGA, Alchemy Gaming, Peter & Sons, SpinPlay Games, Neko Games, Fortune Factory Studios, All For One Studios (ALL41), Aurum Signature Studios, Games Global, Snowborn Games, Stormcraft Studios, Triple Edge Studios, AreaVegas, Reel Play.

bet365 Casino bonuses and promo codes

Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. In 'Bonuses' section of this review, you'll currently find 1 bonus from bet365 Casino based on the data from our database.

Note: Take a look at our designated bet365 Casino bonuses page for more details about this casino's bonus offers.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (9)

Withdrawal limits

Not Limited for EUR

Games

Show all

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

No baccarat

Jackpot games

Live games

Poker

No craps

No keno

No scratch cards

eSports betting

Crash games

Language options

English website

All languages (9)

English customer support

All languages (9)

English live chat

All languages (9)

Game providers

Show all (27)

Casino screenshots

Positives

No withdrawal limits
Various responsible gaming options available
Live chat support is available 24/7
Live dealer games are available

Negatives

Customer support via phone is not available

Author: Natalia Jakoubek Last updated: 03 Oct 2025 Anything incorrect or missing? Let me know

bet365 Casino bonuses

Browse all bonuses offered by bet365 Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of bet365 Casino

This is a place to share experience with bet365 Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Great

Rated by 180 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

vessto

Bronze

Bulgaria

• 1 week ago

They closed my account without explanation. I received a response that they could not tell me why. I have accounts in all available casinos in Bulgaria and only this casino allows itself such impudence.

They close accounts for no reason and give no explanation.
Затварят акаунти без причина и не дават обяснение.

GRAMURA

Silver

Chile

• 4 months ago

The best casino here in Chile, especially in Valparaiso, since we feel they are English by tradition. We are the English of South America, our second mother country. Long live England and Chile, united forever.

good attention in the chat
buena atencion en el chat
instant payments
pagos al intante
good promotions
buenas promociones

none
ninguna
none
ninguna
none
ninguna

JulienG

Bronze

United Kingdom

• 4 months ago

Navigations is smooth and receptive. I like this site for betting on CS2 especially when is Major.
Fast withdrawal but had experience one time when was waiting more than 6 hours.

Best express bets on Esports

Some livegames are lagging
Sometimes app is lagging
Requesting to often authentification

KoalaNomad

Bronze

Australia

• 4 months ago

My experience with Bet365 has been disappointing. While the platform looks professional at first glance, I encountered multiple technical issues — including login bugs, crashes during live betting, and odds changing mid-bet.

Customer support was unhelpful and slow to respond, often giving generic answers without actually resolving anything. On top of that, the overall handling of account issues felt careless and borderline unprofessional.

For a company of this size, I expected a much higher standard of service and reliability. Unfortunately, I can’t recommend Bet365 based on my experience.

nice design

unprofessional customer support

WylsonK

Silver

Costa Rica

• 4 months ago

I'm a new user at this great site, and so far it's been a very pleasant experience. The casino, sports betting, live casino, and exclusive games—there's something for everyone. I liked that they're strict with verification; it shows they're very serious. I made a profit on my first deposit, and the withdrawal was hassle-free and fairly quick. I was paid using the same method I used to deposit. In short, a very pleasant experience...

Quick check.
Verificación rápida.
Very fast withdrawals.
Retiros muy rápidos.
Huge place for all tastes.
Sitio enorme para todos los gustos.
Elegant and agile design.
Diseño elegante y agil.

I would like to see Evolution add a live casino.
Me gustaria que agregarán en casino en vivo a Evolution.

BR01

Bronze

Netherlands

• 5 months ago

There is no intervention during risky gambling behavior. I lost a large amount of money in a short time without any warnings, limits, or contact. Complaints are dismissed with standard replies, and there is no meaningful response.

Customer service contact is very poor.
Tip: Do not use this provider. If you want to gamble, choose a different company with good reviews instead of this one.

Experience period: 2021–2022, and continued issues in 2023 and 2024 as documented in email correspondence.

Avoid this provider. They do not care about their players.

No intervention despite clear risky gambling behavior
Complaints ignored or answered with generic, useless replies
Customer service is slow and unhelpful
No effective policy for responsible gambling or player protection

LukeRoberts

Bronze

Canada

• 6 months ago

The goats of offshores in my opinon. Awesome bonuses, and boosts, great support team and instant payouts

Quick Withdraws
Easy KYC
Good Support Team

Darwin_Nunez

Bronze

Denmark

• 8 months ago

Bet365 is in itself a very good casino, there are lots of options to play games, slots or sportsbet. Odds on sportsbet are very good, but not too good to be true. There are many different options within the same game, for example, in blackjack you can choose to play robot dealer from several different suppliers. You can also choose to play live blackjack with a real dealer, where you can praise the staff for both efficiency and minimal errors. There are many good slots and they generally work fine, however, there may be problems getting a proper connection to their server even if you have good internet. Other than a few minimal things, the experience at bet365 is otherwise very good, it is very good design and it is visually nice to look at, the color scheme works very well.

Good and easy design, easy to use, good odds on sports betting, easy to withdraw, good customer service, many good slots and many good games
Godt og nemt design, nemt at bruge, gode odds på sports betting, nemt at udbetale, god kundeservice, mange gode slots og mange gode spil

Lacks a lot of good slots, doesn't always run super fast and has experienced that you haven't gotten your money back as you won.
Mangler en del gode slots, kører ikke altid super hurtigt og har oplevet at man ikke har fået sin penge som man har vundet.

Shekhar833

Silver

India

• 9 months ago

I deposited 3500 via Upaisa and filled in all the required fields. Two minutes later, I received a message stating that my deposit had been rejected. When I contacted customer support, they asked for the payment receipt, which I promptly provided. They then told me to wait due to high traffic on the website, so I complied. However, I am still waiting without any clear explanation for the rejection of my deposit. This situation is both unexpected and frustrating. I am concerned about my funds and cannot afford to lose my money.

Customer support requested the payment document, indicating an attempt to resolve the issue.
All required fields were filled out correctly.

The deposit was rejected without any explanation

BigJackpot991

Bronze

United Kingdom

• 9 months ago

It's nice but they don't pay attention to customers suggestions

variety of games

bad customer support

boka1993

Gold

Slovenia

• 9 months ago

Isnt bad Casino but money goes down extremly fast,they have a lot choice of slot machines also if you win they cashout extremly fast

Withrawal extremly fast
Good support
Lot of games

Bad RTP
No bonuse offers for highrollers

JoakBu

Silver

Norway

• 10 months ago

This online casino accepts players from Norway and offers a wide range of games. The customer service team is friendly and helpful – they helped me smoothly get my first deposit bonus. However, the website tends to be a bit slow on smartphones, which could be improved for a better mobile experience.

The casino accepts players from Norway.
Casinoen aksepterer spillere fra Norge.
Offers a wide selection of games.
Tilbyr et bredt utvalg av spill.
The customer service team is friendly and helpful.
Kundeserviceteamet er vennlig og hjelpsomt.

The website tends to be a bit slow on smartphones.
Nettstedet har en tendens til å være litt tregt på smarttelefoner.

jessicaperez3379

Bronze

United States

• 10 months ago

I really liked the customer support line. You can actually talk to a real person

All lot of different sports to choice from

I don’t know yet

oprastogi42bet

Bronze

India

• 11 months ago

As an avid gamer, I’ve tried several gaming platforms over the years, but this one truly stands out! From its intuitive interface to its vast library of games, everything about this platform feels designed with the gamer in mind.

As an avid gamer, I’ve tried several gaming platforms over the years, but this one truly stands out! From its intuitive interface to its vast library of games, everything about this platform feels designed with the gamer in mind.

Annaslot

Bronze

Germany

• 11 months ago

This casino will be one of the main casinos only because it’s so large so I know it’s relatively safe. Here is a casino where I can win 30,000 and not get worried of my account being blocked. That being said there are much better options for this safety.

Very large casino
Platform works fast
Nice support

Very plain
Not engaging
Mediocre promotions

Jhowr126

Bronze

Canada

• 12 months ago

I really liked this casino, it has a very good selection of games. The support is good and pleasant to answer questions. The design is very elegant and easy to navigate.

Very good selection of games, quick response from customer service, works well technically, clear structure, good bonus program and fair bonus conditions. I highly recommend it.

Ceejhay

Bronze

India

• 12 months ago

My experince with this casino platform is great, the transaction for deposit and withdrawals are smooth, the games are excellent and the customer team responds quickly to inquiries.

thomas45

Bronze

Malta

• 1 year ago

One of the best casinos I have played at. KYC verification was quick, within 2 days and after that withdrawals takes 1-4 hours to process normally. But its still very quick.

Excellent Game selection and providers

Bet365, I am impressed.

Withdrawals are very fast
Great reputation
Big Casino
Recognition
Games, free spins and bonuses
Big game selection
Fast KYC process

Not that i can think of, except maybe to implement a mobile app for better responsiveness.

barbake85

Bronze

Spain

• 1 year ago

I signed up for playing and I could not even passed ID verification, when I tried to contact support they are ignoring me and giving no explanation why my account was blocked.

they blocked my account

blocked my account for no reason

streetbasketball

Silver

Slovenia

• 1 year ago

Everything was good here , games , offer, deposit , withdrawal. They respected every rule . Only i had to wait some time to receive letter over post for verification. They are reliable if you ask me. Professionals.

Good games
Trustworthy
Fast payments
Good Service support
Great design

waqaraamir518

Bronze

India

• 1 year ago

I recently explored the website and was highly impressed! The interface is sleek and easy to navigate. The diverse game selection, including slots and live casino options, is fantastic. The site is fast and runs smoothly, which made my experience enjoyable. I appreciate the detailed game descriptions and accessible customer support. I highly recommend it for a superb online casino experience!

Awesome design, good tournament

Jakobsweden

Bronze

Sweden

• 1 year ago

Very professional casino. It is noticeable that it is one of the biggest players on the market - very good range, fast support and the website is technically very well built.

Fast support
Snabb support
Relatively simple verification
Relativt enkel verifiering
Good selection
Bra utbud

Less choice in some countries when it comes to sports betting
Mindre utbud i vissa länder när det kommer till sportbetting

Hotlips49

Bronze

South Africa

• 1 year ago

If you made money in the free tournament do you payout?anyway nice being onbord colorful i like good job guy keep it going brilliant staff

Good casino colorful nice to play keep it going

I don't think you pay out on free tournament game or do you?

philvj32

Bronze

Bulgaria

• 1 year ago

Profile created, correct personal data filled in, ID photo sent. And the account is immediately blocked. Without any explanation or reason. And now they refuse to delete the personal data shared by me. Criminal activity of collecting personal data and using it for who knows what.

giannis400

Platinum

Greece

• 1 year ago

How likely are you to find a suitcase of pounds than to win here. There are no bonus purchases. Fully manipulated slots. I have never met such an aggressive rtp, €500 with €0.40 and it didn't go up even once. Years ago, when I was playing here, I encountered the same things again. What can I say, I think the worst casino out there

rtp 0%

MUCHIMUCHI

Bronze

Japan

• 1 year ago

The odds are low, but the site is quite well-designed, but there are too few deposit methods.The site itself is easy to see and the color scheme is good.The first deposit itself is a lot of work and requires identity verification and personal information with address.

High security, very easy-to-read site You can see past betting history in graphs, which you can't find on other sites.
高セキュリティ
OUTRIGHT compatible
非常に見やすいサイト
他サイトにはない過去の賭け履歴がグラフで見れる
OUTRIGHT対応

Low odds First deposit is very time consuming Very limited deposit + withdrawal methods Unable to watch Premier League
低オッズ
初回入金には非常に手間がかかる
非常に限られた入金＋出金方法
プレミアリーグ視聴不可

Chules

Silver

Spain

• 1 year ago

I have been playing at bet 365 for years. They have never made it a problem to withdraw funds, in fact they are immediate.

Transparent
Transparentes
Funds in your account in 5 minutes
Fondos en tu cuenta en 5 minutos
Cash Giveaways
Sorteos en efectivo

blackdolfin

Bronze

South Africa

• 1 year ago

the very first casino I registered at. they are constantly evolving. they add a lot of new slot machines, an excellent live mode in the casino. They are impeccable.

ibot252525

Bronze

United States

• 2 years ago

My mother had stage 4 cancer and ended up placing like 10 bets on bet365 website. She went to cashout 10/16/2023 and 2 hours later her account is restricted and has no access to her account. She sent in all the proper documents and two months later they send her a bad check that the bank refuse to take and ripped it up. Jan 1st she gets an email from them saying she has a gambling problem. She wasn't able to speak or move out of bed. Jan 3rd she end up passing away and no funds recovered.

cashing out means you will be restricted.
300 plus emails and no resolution
support copys and paste scripts to send
she told them about the cancer and the time she had left and still didn't matter to them

TomiAyomi

Bronze

United States

• 2 years ago

Had a bad time there , I bet sometime and lost 95% of my bets. When I was trying to withdraw it take so long and had to send a lot of documents. And Also i had to use a VPN to play.

Safety Index of bet365 Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of bet365 Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.9/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Important

Important: Win limit of €100,000 per day This casino has a win limit rule. You will not be able to win more than €100,000 per day.

Other factors

Low win limit: €100,000 / day (net win)

Complaints about bet365 Casino and related casinos

(117)

117All1Opened42Unresolved13Resolved61Rejected

Complaints directly about bet365 Casino

Current status Waiting for player to reply 5d 0h 2m 18s

Player's refund is delayed due to account closure.

The player from Bulgaria faces issues receiving a refund due to his closed account, with the casino claiming the bank did not accept the amount. However, his bank confirms that they have not received any funds.

Read moreRead less

Opened Submitted: 02 Jan 2026

Our verdict Case closed

Player's withdrawal is delayed and account access is restricted.

The player from Finland alleged unfair practices by Bet365 after making two larger deposits, which led to a partial account suspension and the removal of the Skrill withdrawal option. Despite assurances from support that his Skrill account was not linked to another Bet365 account, he remained unable to withdraw his winnings of 2024€. The issue was resolved after the player confirmed that his account was fully verified and that he had been informed of alternative withdrawal methods, which he could not use. The complaint was marked as resolved in the system, and the player was encouraged to reach out for any future issues.

Read moreRead less

Resolved Submitted: 03 Dec 2025

Disputed amount: €2,024

Our verdict Player stopped responding

Player has account issues.

The player from Spain expressed a concern regarding his account at the casino, emphasizing that the issue was not about money but about dignity. The Complaints Team attempted to assist by requesting more information and extending the response time by seven days. However, due to a lack of communication from the player, the complaint was closed..

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Closed Submitted: 22 Oct 2025

Disputed amount: €40

Our verdict Insufficient evidence from player

Player’s account has been closed amid withdrawal issues.

The player from New Zealand reported experiencing frequent glitches while playing slots, which affected game performance and prevented bonus features from being awarded. Despite submitting evidence of these issues, including screen recordings, his account was closed by multiple casinos, and he was told that his large winnings were not real money due to bonus conditions. He expressed concern over the fairness and randomness of gaming software. The Complaints Team acknowledged the player's concerns but stated that the provided evidence was insufficient for further action, leading to the rejection of the complaint.

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Closed Submitted: 06 Oct 2025

Disputed amount: NZ$1,000

Our verdict No reaction policy

Player's withdrawal is delayed.

The player from Peru had not received her withdrawal from June 19, and Bet365 had insisted that the provided proof of payment was invalid according to her bank. She needed a proper payment voucher to follow up on the issue with the casino. The Complaints Team had closed her complaint as "unresolved" due to the casino's No Reaction Policy, which had resulted in multiple complaints being ignored. Despite attempts to mediate, the casino had shown no willingness to cooperate, leading to a recommendation for players to avoid Bet365 Casino in the future.

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Unresolved Submitted: 25 Jun 2025

Disputed amount: 2,555 S/.

Our verdict Player stopped responding

Player’s withdrawal has been delayed.

The player from Peru had not received their requested withdrawal of 2580 soles, which had been initiated on June 19th. They were informed by Bet365 that the payment had been processed, but their bank did not show any record of the amount. The player requested an original payment voucher from the payment provider to verify the transaction. The complaint was rejected due to the player's lack of response to the team's messages, which prevented further investigation into the issue.

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Closed Submitted: 25 Jun 2025

Disputed amount: 2,580 S/.

Our verdict No reaction policy

Player's account has been closed.

The player from Bangladesh faced issues with withdrawing his funds after the casino announced the closure of all accounts in Bangladesh. Despite having provided his bank account number for two months, he had not received his money and was repeatedly told it would take one to five days while enduring ongoing harassment. The Complaints Team was unable to resolve the issue due to the casino's lack of cooperation, as indicated by multiple closed cases under a "No Reaction Policy." The player was advised to pursue the casino's formal complaints process and to contact regulatory authorities for further assistance.

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Unresolved Submitted: 01 Jun 2025

Disputed amount: 7,303 INR

Our verdict No reaction

Player's account is closed and funds are withheld.

The player from Ontario disputed the suspension of his Bet365 account and the withholding of his $1,400 CAD deposit. He requested a full explanation for the account ban, immediate access to his funds, and clarification on the decision's finality. Despite his efforts to communicate with Bet365, the casino did not engage with the complaint or provide justification for the account actions. The Complaints Team recommended that he contact the casino's licensing authority for further assistance.

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Unresolved Submitted: 01 Jun 2025

Disputed amount: C$1,400

Our verdict Case closed

Player is facing withdrawal issues.

The player from Finland had a verified account and had previously withdrawn funds without issue, but faced problems when attempting to withdraw. He needed to provide his bank details, but the process did not work, and he had not received a response from the casino. The issue was resolved, and the complaint was marked as 'resolved' in the system. The player confirmed that the problem had been taken care of, allowing for the closure of the complaint.

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Resolved Submitted: 26 May 2025

Disputed amount: €90

Our verdict No reaction policy

Player’s account is locked and delayed.

The player from Serbia faced a locked Bet365 account with an LL01 error and had been waiting for over 14 days for document verification to be processed. He had contacted support multiple times but had not received a clear timeline for resolution. The Complaints Team was unable to move forward with the complaint due to the casino's lack of cooperation, as indicated by multiple cases closed under a "No Reaction Policy." Consequently, the complaint was closed as unresolved, with a recommendation to avoid Bet365 Casino due to ongoing issues with their responsiveness.

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Unresolved Submitted: 21 Mar 2025

Disputed amount: 9,000 din

Show more complaints (+10)