Spinanga Casino - Player is unable to delete their account.

I can't delete my account , chat makes me look stupid, no email replies, players look stupid and refuse to help ....

maybe I can do it now if I write here and you help me

Dear Szabolcs,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the General T&Cs and I found:

3.7 Closure of your account: You may request the closure of your account at any time by sending an email to customer support at support@spinanga.com, subject to the following conditions:

 You can only close your account if it has no remaining balance (positive or negative) and no pending withdrawal requests.

 In case you want to close your account with a positive balance or/and pending withdrawal requests, all the funds on your account will be voided.

Could you please specify the reason for closing your account? Please forward me the account closure requests that you sent to the casino. My email address is kristina.s@casino.guru.

Thank you very much in advance.

Best regards,

Kristina

i emailed our casino, they replied, but nothing has happened since... so they know about it

Es gibt also immer noch keine Lösung für die Schließung eines Kontos? ich verstehe das nicht

Thank you for your reply, Szabolcs. Unfortunately, I have not received any emails from your registered email address. Can you please provide the required information as soon as possible so we can proceed with this complaint?

what should i send ? i wrote it down, i spoke to the casino where i asked for a closure, they asked me to tell them why, i wrote it down, then nothing happened, i wrote them again where they also asked the same question, then they offered me a no deposit bonus which i did not accept,, they have been sending me promotional emails ever since... joke...

Please specify the reason for your account closure request and forward me all the relevant communication between you and the casino. Thank you.

do you need a reason? be the reason that the casino is a scam. steal my money, and if I win, they don't pay me .. is that enough reason?

I sent the email a few days ago... I haven't received a reply since then, but I'm still getting the promotions

Although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.

However, if the gambling has become challenging for you and you still have access to your casino account, I would recommend you request self-exclusion. When applying for the self-exclusion, state the reason why you want your account to be deactivated clearly and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day, hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible. I would also strongly recommend that you always save your self-exclusion request so that you have a valid proof of such action.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings xxx xxx,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx (gambling addiction)

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Please let me know if you ask for self-exclusion.

Please delete the entire CASINO GURU account ! WITH ALL MY REVIEWS AND DATA ! !

Please delete the entire CASINO GURU account ! WITH ALL MY REVIEWS AND DATA ! !

Please delete the entire CASINO GURU account ! WITH ALL MY REVIEWS AND DATA ! !

Please delete the entire CASINO GURU account ! WITH ALL MY REVIEWS AND DATA ! !

Please delete the entire CASINO GURU account ! WITH ALL MY REVIEWS AND DATA ! !

Alright, I understand. We will now close your casino.guru account as per your request. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.