A player from the UK used the welcome offer to receive extra cash to play with. She climbed her balance up to $11,805 but her wagering was not fulfilled when all of a sudden the casino froze her account. After she contacted them, she found out that they picked her account for periodic business risk assessment and her account won't be recovered. She was allowed to login and deposit her real money - $250, but all her bonus balance was voided. The casino did not reply nor provided any further information about the case and it remains unresolved. Update Oct15 2020: The casino explained that due to a business decision the player's account was not reopened and therefore she was not allowed to complete the bonus wagering. They remained firm in theiir decision not to reinstate the player's account. Since the player didn't react to this message the complaint was closed as resolved.

The player said their casino account had been frozen for almost a month. Initially, they wanted to request a withdrawal and at the same time to have an old card removed. For several days, there was no reply from the casino and the player played away a large portion of their available balance. Therefore, the player self-excluded for a week until the withdrawal issue got resolved. However, their account had been frozen since, and as there was no reply again, the player decided to close their account and to have the balanced paid out to a Paypal account.

The player complained about his withdrawal request that was in pending status for a week. He didn't understand what could be the issue because he had been verified and there was no way of contacting the casino. There was no reaction to this complaint and no more updates since then.

The player complained that immediately after making a deposit his account got frozen. In order to find out the reason for his account blocking he tried to get in touch with the casino on several occasions, but to no avail. He demanded a refund of the deposited funds. The casino didn't react to this complaint.

A player from the Netherlands complained about not receiving the promised bonus for verification. He was told that he would receive $100 once he got verified and had made a deposit, but 2 months later, the casino had still not credited the promised amount to his account. There was no reaction to this complaint.

The player 'dingweda' from Sweden got their account frozen as soon as they tried to make a withdrawal. No reason was given and despite several contact attempts the casino never replied and the player's account remained frozen.

The player felt being victimized due to his affiliation with a guy he had shared the wifi connection with. Since then, his account kept getting frozen even though he had provided all the verification documents. No reaction from the casino.

While making a withdrawal request the player got logged out of their casino account and a message stating they should contact the casino support via email appeared. However, despite having sent an email to the relevant address, the player has never received any reaction to it.

The player received an email from the casino informing him he had a refund there. The player was self-excluded and couldn't access his account but was communicating with the casino via email. The player asked for several pieces of information, for example, what was the amount of the refund, where it was, and how he could get it. So the player continued to wait for his refund, the communication was pretty slow, and as the player stated in the last message the issue was still not resolved.

The player complained that about 20 days after he had requested a withdrawal and despite having sent around 20 emails, nobody from the casino reacted to them nor his request. The player questioned the current processing time as before the withdrawal requests took 3-5 days to be processed. There has been no reaction to this complaint and it remained unresolved. Update Sept7 2020: the casino apologized for the delay and said the payment had been processed. Since the player didn't react to it the complaint was closed as resolved.