The player from Spain dealt with an account suspension by Bet365 without any explanation. Despite having contacted support, he received no information regarding the reason for the suspension and noted that he had neither deposited nor withdrawn money. The Complaints Team concluded that without any withheld balance, there was no basis for penalizing the casino or forcing the account's reopening. Consequently, the complaint was closed.
bet365 Casino ES - Player’s account has been suspended.
Amount: ??
bet365 Casino ES
Safety Index:HighSafety Index
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8.8
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Closed
Our verdict
Other
REJECTED
Case summary
1 month ago
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1 month ago
Translation
My account has been suspended without reason and when I contact support they tell me the following:
Your account has been suspended by a decision of Bet365 management, we cannot provide you with further information regarding this.
I have never deposited or withdrawn money and no one from support gives me a reason why my account has been suspended. 
Automatic translation:
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1 month ago
Dear holaa,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
If no active balance has been withheld, I’m afraid, there’s not much we can do for you.
Thank you for your reply.
Best regards,
Kristina
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1 month ago
Translation
Well, I don't think it's fair that they suspend my account without reason and without warning.
Automatic translation:
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1 month ago
Thank you for your reply, holaa. I understand that this situation is frustrating, however, as long as no real money balance has been withheld, we are not in a position to penalize the casino for closing your account, nor are we in a position to force the casino to reopen it.
Perhaps you could find some other interesting websites in our list of recommended casinos:
https://casino.guru/top-online-casinos
Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
