The player has deposited money into his account, but the funds seem to be lost. The player later confirmed that the issue was resolved.
King Billy Casino (Malta) - Player’s deposit has never been credited to his account.
Amount: €100
King Billy Casino (Malta)
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello everyone
Yesterday I made 4 deposits at kingbilly, one with €100 was not credited, then I asked in the chat and it said that the problem would be looked at and reported, and today I wanted to log into the account to see if the money was credited I have to determine that I have been blocked, I can bring time until my money comes, but I find it suspicious that my account is blocked directly and my money is not there yet
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1 year ago
Dear Cagdas1907,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
In the meantime, could you please advise if you had any funds in your account when the casino blocked you?
Thank you for your reply.
Best regards,
Kristina
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1 year ago
Translation
When I wrote to support in the evening there was still no money on it, in the morning when I wanted to register I was blocked
What's funny is that the deposit worked before and after, thought the €100 just lasted a bit longer, I've never seen anything like that at any casino..so should I contact paysafe?
Edited
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1 year ago
Thank you for your reply, Cagdas1907. Do I understand correctly that your issue has been resolved?
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1 year ago
Dear Cagdas1907,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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