HomeComplaints1win Casino - Player's withdrawal is delayed.

1win Casino - Player's withdrawal is delayed.

Amount: $667,000 ARS

1win Casino
Safety Index:Above average
Submitted: 12 Nov 2024
Case opened Current status

Waiting for player to reply

5d 12h 21m 58s

Case summary

yesterday

The player from Argentina has made 12 withdrawals from the casino to Binomo, but only 9 have been received. Binomo requires information to file a claim, which 1Win refuses to provide.

Public
Public
1 week ago
Translation

I made 12 withdrawals from the casino to Binomo, but only 9 arrived at Binomo. In any case, Binomo is asking for information to file a claim, which 1Win refuses to provide.

Automatic translation:
Public
Public
1 week ago

Dear rodriiigg1992,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

  • Could you please confirm that you have passed the KYC verification?
  • Did you accumulate your winnings with or without an active bonus?
  • What is the current status of the missing withdrawal requests? Are they marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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Public
yesterday

Dear rodriiigg1992,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

rodriiigg1992 has 5d 12h 21m 58s to reply

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