The player from Argentina has made 12 withdrawals from the casino to Binomo, but only 9 have been received. Binomo requires information to file a claim, which 1Win refuses to provide.
1win Casino - Player's withdrawal is delayed.
Amount: $667,000 ARS
1win Casino
Safety Index:Above averageSafety Index
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Case opened
Current status
Waiting for player to reply
6d 21h 31m 7s
Case summary
2 hours ago
Public
Public
14 hours ago
Translation
I made 12 withdrawals from the casino to Binomo, but only 9 arrived at Binomo. In any case, Binomo is asking for information to file a claim, which 1Win refuses to provide.
Automatic translation:
Public
Public
2 hours ago
Dear rodriiigg1992,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
- What is the current status of the missing withdrawal requests? Are they marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
rodriiigg1992 has 6d 21h 31m 7s to reply
