The player from Germany had not received two withdrawal requests of €800 and €1100 from Instant Casino, which were supposedly processed on November 23rd. Despite sending bank statements to support and contacting the bank, he had not received the funds and was advised to be patient. The issue was resolved as the casino confirmed that the transfers had been rejected by the bank, leading to the €1900 being credited back to his casino balance, which he then successfully withdrew via crypto. The complaint was marked as 'resolved' in the system.
Instant Casino - Player’s withdrawals have been delayed.
Amount: €1,900
Instant Casino
Safety Index:Below averageSafety Index
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5.3
Instant Casino has a Safety Index of 5.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
Translation
Hello,
I started playing on the Instant Casino site on October 22nd. On October 23rd, I won €1900 and requested two withdrawals of €800 and €1100. KYC was not requested. These were supposedly paid out to my bank account on the same day (November 23rd). To date, November 12th, I have not received either of the withdrawals. In the meantime, I have sent two bank statements to support to prove that I haven't received anything. I also contacted my bank, without success. Support keeps telling me to be patient and that they have made the two transfers.
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1 month ago
Dear flakezz97,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Did you accumulate your winnings with or without an active bonus?
- Could you please advise us on the current status of your withdrawal requests? Are they marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 month ago
Translation
Hello Kristina,
Thank you in advance for your help. I played without a bonus. The winnings are noted under "paid".
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1 month ago
Thank you very much for your reply, flakezz97. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
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1 month ago
Translation
The casino stated that my bank had rejected the two transfers and sent them back. The €1900 was credited back to my casino balance and I was able to withdraw the money via crypto. The case can be closed. Thank you for your effort and your time
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1 month ago
Dear flakezz97,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
