The player from Germany has not received two withdrawal requests of €800 and €1100 from Instant Casino, which were supposedly processed on November 23rd. Despite sending bank statements to support and contacting the bank, he has not received the funds and is advised to be patient.
Instant Casino - Player’s withdrawals have been delayed.
Amount: €1,900
Instant Casino
Safety Index:Above averageSafety Index
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Case opened
Current status
Waiting for player to reply
6d 21h 8m 42s
Case summary
2 hours ago
Public
Public
14 hours ago
Translation
Hello,
I started playing on the Instant Casino site on October 22nd. On October 23rd, I won €1900 and requested two withdrawals of €800 and €1100. KYC was not requested. These were supposedly paid out to my bank account on the same day (November 23rd). To date, November 12th, I have not received either of the withdrawals. In the meantime, I have sent two bank statements to support to prove that I haven't received anything. I also contacted my bank, without success. Support keeps telling me to be patient and that they have made the two transfers.
Automatic translation:
Public
Public
2 hours ago
Dear flakezz97,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Did you accumulate your winnings with or without an active bonus?
- Could you please advise us on the current status of your withdrawal requests? Are they marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
flakezz97 has 6d 21h 8m 42s to reply
