Velobet Casino - Player's account has been closed without reason.

LOGIN - kolbin3027

I registered there more than six months ago, I tried to play there, but they didn't give me, after which I requested

money for withdrawal, but this is also prohibited. I contacted technical support - they told me to wait six months, because the account is "under review"

Okay, I calmly waited six months, when the time ran out, I tried

to withdraw money again - and failed again. In response, they replied again that

they needed to wait.

I sent them an email, after which they closed my account, also without providing any information about the timing and dates of withdrawal of my money!I haven't won anything on this site, I'm just trying to withdraw my deposit, I'm not going to put up with it anymore.

I just want to take the money, I'm not going to play with them. this is my deposit, which they refuse to return - it's a scam

Dear kolbin3027,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before the casino blocked your account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

as far as I remember, I wanted to bet on sports, but there were conditions that you need to put at least 2 events in the coupon. After that, I lost a couple of dollars in casino slots. I made a deposit of $250, at the moment the balance is 246.

I did not undergo any verification, they did not ask for any documents.

No, I didn't use the bonuses

Thank you very much for your reply, kolbin3027. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I don't quite understand what you want?Should I write to them that I have filed a complaint? They didn't answer me anymore.

Please note that I requested any communication between you and the casino that occurred before you submitted your complaint here.