HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All41,143Opened829Unresolved5,419Resolved12,990Rejected21,905
Active filters: Casino:
Clear all filters
Sort
Our verdict Case closed

Snai Casino - Player's account has been suspended without explanation.

Resolved Submitted: 28 Mar 2024
Disputed amount: €5,000
Safety Index 7.6 Above average
Our verdict Unjustified complaint

Winfest Casino DE - Player’s account closure leads to withdrawal problem.

Closed Submitted: 28 Mar 2024
Disputed amount: €300
Safety Index 8.6 High
Our verdict Case closed

Spinanga Casino - Player’s withdrawal has been delayed.

Resolved Submitted: 28 Mar 2024
Disputed amount: €400
Safety Index 8.4 High
Our verdict Case closed

Spinanga Casino - Player is experiencing withdrawal delays.

Resolved Submitted: 28 Mar 2024
Disputed amount: €300
Safety Index 8.4 High
Our verdict Insufficient evidence from player

QuickWin Casino - Player's winnings were not credited and his account was closed.

Closed Submitted: 28 Mar 2024
Disputed amount: €1,100
Safety Index 8.7 High
Our verdict Other

Bruce Bet Casino - Withdrawal of player's winnings has been delayed.

Closed Submitted: 28 Mar 2024
Disputed amount: €200
Safety Index 4.0 Low
Our verdict Unjustified complaint

ShinQueen Casino - Player's winnings confiscated with unclear explanation.

Closed Submitted: 28 Mar 2024
Disputed amount: $2,260
Safety Index 5.9 Below average
Our verdict Player stopped responding

NineWin Casino - Player’s winnings haven’t been received yet.

Closed Submitted: 28 Mar 2024
Disputed amount: £285
Safety Index 8.4 High
Our verdict Other

Royspins Casino - Player's withdrawal was cancelled and the refund refused.

Closed Submitted: 28 Mar 2024
Disputed amount: €200
Safety Index 8.6 High
Our verdict Player stopped responding

Spinanga Casino - Player's withdrawal is delayed.

Closed Submitted: 28 Mar 2024
Disputed amount: €740
Safety Index 8.4 High
Show more complaints (+10)
Showing 24,211 - 24,220 of 41,143 complaints
1...2,421 2,422 2,423...4,115
Go to pageof 4,115 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.
Fury of Anubis_Push notification
Share your wins on Pragmatic Play slots, get another chance for winning with Casino Guru!