The player from Ireland reports that Unibet closed their verified account without explanation and confiscated €6,043. Despite making a withdrawal request and providing additional verification documents, Unibet canceled the withdrawal due to a breach of Terms of Service that was not specified.
Unibet Casino IE - Player's account has been closed and winnings confiscated.
Amount: €6,043
Unibet Casino IE
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case opened
Current status
Waiting for player to reply
6d 21h 35m 10s
Case summary
2 hours ago
Public
Public
19 hours ago
Hello
Unibet stole without any word 6043€ from my account and closed it.
My account was verified, I made deposits of 1628€ in total and when I had ~5000€ I requested withdrawal of 1000€. Unibet requested additional verification ( selfie and address proof ) which I uploaded too. After that they disabled my account fully and only sent me message that my withdrawal is canceled due breach of ToS ( did not even specified which one... )
Unibet brutally scammed me for 6043€ that I accumulated, 1628€ of that were my own money. They did not let me to withdraw even smaller amount than I deposited to their site...
I did not any abuses, my account was already verified, I played only with my real money ( without bonuses ) in casino and sportsbook. This is very unfair treating from their side.
Public
Public
2 hours ago
Hello deniclauda,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Unibet Casino IE. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your additional account verification finished?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
deniclauda has 6d 21h 35m 10s to reply
