Unibet Casino IE - Player's account has been closed and winnings confiscated.

Hello

Unibet stole without any word 6043€ from my account and closed it.

My account was verified, I made deposits of 1628€ in total and when I had ~5000€ I requested withdrawal of 1000€. Unibet requested additional verification ( selfie and address proof ) which I uploaded too. After that they disabled my account fully and only sent me message that my withdrawal is canceled due breach of ToS ( did not even specified which one... )

Unibet brutally scammed me for 6043€ that I accumulated, 1628€ of that were my own money. They did not let me to withdraw even smaller amount than I deposited to their site...

I did not any abuses, my account was already verified, I played only with my real money ( without bonuses ) in casino and sportsbook. This is very unfair treating from their side.

Hello deniclauda,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Unibet Casino IE. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your additional account verification finished?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear deniclauda,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello I tried to contact unibet regarding this matter however I only received this mailing and informaitons

Could you please advise since when is your additional account verification finished?

on 7/9 Nov I uploaded additional documents, on 12.11.24 account was closed.

Did you accumulate your winnings with real money or did you use a bonus?

I did not use any bonuses, only my own money

When was the last time you spoke to the casino and what was it about?

as you can see on screen above was last time.

They said my account and documents has been identified as taking part in fraudulent activity, I was already verified with the same passport as I took the selfie, I never had any problems with verification at other casinos, if this was really the real reason why they did not closed my account at the earlier verification , but only after I won money and asked for a withdrawal, this is very shady action from unibet.

First verification which I passed as you can see on screens was requested after I deposited only 20€ but they let me deposit 1608€ more to later seize it because I did not lost my money?

I don't really understand this, my documents were legit, I never had any issue at other casinos and I played in dozen. It looks for me as complete scam as they do not even want to refund my deposits.

Dear deniclauda,

Please be aware that the entire group of Unibet Casinos has decided not to publicly address any of our open cases, and they recommend that all users directly follow their complaint procedure. We acknowledge that this may not be an ideal situation, and we wish we could provide more assistance. However, we respect the Casino's decision to handle complaints internally rather than publicly, given the strict GDPR restrictions.

I recommend reaching out to the Help Center directly. If there are any further developments regarding your case in the future, please don't hesitate to contact me at nikolas.b@casino.guru and I will update this thread accordingly. Once again, I wish we could offer more assistance. For now, due to the casino's unresponsiveness, we will mark this complaint as unresolved in our system. Thank you for your understanding, and we wish you the best of luck.

Regards,

Nick