IceBet Casino Review

The player from Finland had had a withdrawal issue with IceBet Casino, which had taken over a month to resolve, despite the usual 1-3 business days timeframe. His account had also been disabled with a notice of 'gambling addiction'. The player's winnings of 36€, earned with his own money, had been stuck in 'pending' status. We had invited IceBet Casino's representatives to join the discussion. The casino had informed the player that his account was under review by their risk department. After some time, the player confirmed that the casino had paid him the 36€. We had marked the complaint as 'resolved'.

The player from Slovenia had lodged a complaint about a delay in his withdrawal process, which contradicted the casino's stated 24-hour processing time. He had also expressed dissatisfaction with the casino's lack of response and responsible gambling tools. We had advised him to be patient and wait for at least 14 days after requesting the withdrawal before escalating the issue. The player later confirmed that the casino had released the withdrawal and the funds were in his account. We had subsequently marked this complaint as 'resolved'.

The player from Ontario was facing issues with withdrawal processes after winning $10,900 at an online casino. Despite being verified and having completed wagering requirements, the casino was only allowing one $400 transaction every three days. Unresolved customer service issues and cancellation of pending transactions were additional roadblocks to the player receiving their winnings. We extended the timer by 7 days for the player to provide additional information. However, due to the player's lack of response, we were unable to investigate further and had rejected the complaint.

The player from Brazil had requested a withdrawal less than two weeks prior to submitting the complaint. His money hadn't been received yet. The Complaints Team had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could have been due to unfinished KYC verification or a high volume of withdrawal requests. The team had extended the complaint's timer by 7 days for the player's response, but no response was received. As a result, we were unable to investigate further and had to reject the complaint.

The player from Australia had reported an issue with a slot machine not paying out correctly after he had won a multiplier during free spins. He had provided screenshots as evidence but did not specify which ones displayed the incorrect winnings amount. Despite our efforts to communicate and extend the response time, the player did not respond. Therefore, we were unable to investigate further and had to reject the complaint. Later, the player had requested to reopen the complaint, admitting his misunderstanding of the bonus round rules and apologizing to the casino.

The player from Brazil has received no response from the casino's finance department after providing their bank details a week ago. This has resulted in an inability to withdraw funds. The casino's chat service has also been unhelpful, only advising to wait with no active help on their case.

The player from Germany deposited 50 euros and won nearly 7700 euros. She verified her account and requested two payments of 400 euros each. However, her account is now deactivated, and she is unable to receive assistance through chat or email. The issue has been resolved successfully.

The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Rhineland-Palatinate has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Finland is experiencing difficulties withdrawing their winnings due to ongoing verification. The player's account has been verified and then the player confirmed that he has received the payment.

The player from Finland has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's withdrawal is delayed due ongoing verification. The casino asked the player to send them some outstanding documents for verification purposes. The player sent everything to the casino and then the account was successfully verified and the player received their payment a short time thereafter.

The player from Finland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Sweden has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was closed because the player submitted 2 complaints about the same issue.

The player from Sweden has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was closed because the player submitted 2 complaints about the same issue.

The player from Sweden has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player's account got closed and balance voided without any explanation. The complaint was resolved after the player received back his deposited amount. His account got blocked due being self excluded in a sister casino.

The player from Greece was experiencing difficulties withdrawing his winnings due to ongoing verification. The casino asked the player to send them some outstanding documents regarding the player's bank accounts. The player sent everything to the casino and then completed further verification via a video call. The account was then successfully verified and the player received their payment a short time thereafter.

The player from Greece is experiencing difficulties withdrawing his winnings probably due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany had their bonus winnings capped to the amount that was available right after completing bonus wagering requirements. Although the player had his winnings already available in a real money balance, the casino confiscated a significant part of his winnings. The complaint was closed as ‘unresolved’ because we did not agree with the casino's decision and considered it unfair. Later, based on the update received from the casino, we reopened the complaint. The casino reconsidered its decision, return the confiscated winnings to the player, and he confirmed a successful payout of the funds after more than a year. The complaint is resolved.

The player's account got blocked due to ongoing verification. The complaint was rejected and we consider it unjustified because the casino provided us with the relevant evidence confirming its claims and decision. The player breached the casino's rules and used multiple accounts to obtain the disputed winnings. The casino acted correctly and within its terms and conditions.

The player from Greece had his bonus winnings capped to the amount that was available right after completing the bonus wagering requirements, despite earning approximately 10x more after continuing playing with these winnings. The complaint was first closed as ‘unresolved’ because we did not agree with the casino's original decision and considered it unfair. Later, based on the update received from the casino, the complaint was reopened. The casino reconsidered its decision and decided to restore the player's confiscated funds. More than 13 months after the player submitted the complaint, he confirmed a successful payout of the disputed winnings. The complaint is resolved.

The player from Germany had their payments stopped for an unknown reason. The casino required the player to divide withdrawals according to the adjusted limits per transaction, based on its terms and conditions. The complaint was rejected because the player lost disputed funds by playing at the casino and asked to close the complaint.

The player's account got closed and winnings confiscated. The complaint was rejected as we found out that the player was self-excluded in the casino's sister site therefore the casino acted by their responsible gaming policy.

The player from Germany played with a loyalty points, however only part has been converted to real winnings. Despite the fact that the casino's bonus system is very confusing and player unfriendly, the complaint became resolved because the player accepted the casino's offer.

The player from Germany had his winnings capped. We closed the complaint as ‘unresolved’ because we couldn't accept the casino's decision and found it unfair. Eventually, we reopened the complaint as per the casino's request and the issue was successfully resolved. The player got their winnings back.

The player's balance was confiscated due to a bonus terms violation. After a closer investigation of the relevant evidence, it became clear that the player, in fact, had not breached any rules. The casino returned the confiscated funds to the player's gaming account. The player successfully withdrew the funds.

The player from Finland experienced issues with the casino, as the system denied any payment method for withdrawals. The player reported difficulties using Rapid Transfer for withdrawals, but after attempting again, the withdrawal was ultimately successful. The Complaints Team confirmed that the issue had been resolved and marked the complaint as such in their system.

The player from Portugal faced difficulties with the casino after validating his documents, as they requested an additional bank document for a withdrawal of $40. He expressed concern about the process for larger withdrawals and did not recommend the casino. The issue was resolved after the player confirmed that it had been sorted out, leading the Complaints Team to mark the complaint as 'resolved' in their system.

The player from Germany successfully deposited 100.00 EUR on December 29, 2024, but the amount was not credited to his casino account despite being deducted. After making a second successful deposit, he found the first deposit still marked as "pending." The issue was resolved when the player communicated that he had been able to resolve the matter with the casino and withdrew his complaint. The Complaints Team marked the complaint as 'resolved' in their system.

The player from Italy had requested a withdrawal 5 days prior and submitted a screenshot of the deposit card as requested but had not received any response. The withdrawal remained pending, and chat support offered unsatisfactory excuses without any resolution to the numerous complaint emails sent. The issue had been resolved after the player escalated the complaint, prompting the casino to respond and process the withdrawal. The player confirmed the resolution and decided to close the account due to the casino's previous lack of communication and perceived unwillingness to pay.

The player from Italy faced difficulties verifying his identity as he was unable to deliver emails to the casino for assistance. He requested help in getting in touch with the casino for verification. The Complaints Team intervened by facilitating communication between the player and the casino, ensuring the player could send the necessary KYC documents. The issue was resolved successfully, with the player's account verified and withdrawal processed. The player confirmed receipt of funds, and the complaint was marked as resolved.

The player from Brazil encountered ongoing verification issues after winning 750.00 at Smokeace Casino. Despite submitting the required financial information, the casino repeatedly requested the same details and additional information that she did not have access to. The player's withdrawal remained pending. After several email exchanges, it was confirmed that the withdrawal was processed, resolving the issue.

The player from Brazil had deposited R$ 500 and verified their account at Smokeace. Despite having completed the verification process, further verification was requested when they attempted to withdraw R$ 2,200. After contacting support, the player received confirmation of account verification and later reported that the withdrawal had been completed. We closed the complaint as resolved.

The player from Austria faced verification issues with a casino. Despite initial verification, the player’s withdrawal remained pending as the casino requested confidential credit card information, which they found unnecessary. The player sent pictures showing only the name, but there was no response from the casino. The issue was resolved after the player sent a screenshot from their bank account showing the card. The casino approved the documents and the withdrawal was processed.

The player from Germany had used a Summer Bonus, fulfilled its requirements, and had a balance of 1200 Euros. Upon attempting to withdraw 1000 Euros, the withdrawal was canceled, and their balance was reduced to 375 Euros despite the email indicating no max cashout. After reviewing the situation, it was determined that the player's full winnings should be credited back due to the misleading advertisement. Consequently, 825.52 Euros was credited back to the player's account, and the player confirmed the successful payout. The complaint was marked as resolved.

The player from Brazil had a verified account and had sent multiple bank statements but faced difficulties withdrawing due to repeated requests for additional documents. We explained the importance of the KYC process and asked for the specifics of the documents submitted. After the player provided the necessary information, the issue was resolved, and the player successfully received his withdrawal. The complaint was then marked as resolved.

The player from Germany had received an email from Smokace offering 50 free spins on Big Bass Bonanza, but when he inquired via chat, the casino stated that such offers did not exist and instead offered other bonuses. The player forwarded the promotional email and chat history to us. The casino credited the 50 free spins to the player's account and sent a notification. The issue was resolved, and the player confirmed receiving the spins.

The player from Germany had won 3000 Euros at the casino and had completed all the procedures for withdrawal, but their withdrawal request was delayed due to a review process initiated by the game provider. The review was supposed to take between 3-14 business days. We had advised the player to wait for the review period to pass. The player later confirmed that all funds had been received, and the complaint was marked as resolved.

The player from Germany had won 15,000€ and had requested a withdrawal of 3,000€, while increasing his remaining balance to 21,000€. However, the casino did not pay out the initial 3,000€ despite the player being verified and having made previous withdrawals. The casino had mentioned an ongoing inspection with the gaming provider. The player later lost some of it due to the delay in payout. Eventually, the casino had paid out the initial 3,000€. The player had expressed dissatisfaction with the casino's player protection. confirming the payout and marking the complaint as 'resolved'.

The player from Finland had reported an issue with a delayed withdrawal from an online casino. He had made a deposit and later requested a withdrawal, but the payment had not been processed and no explanation had been provided. The player had previously made successful withdrawals from the same casino. After the player had lodged a complaint, we had invited the casino to clarify the situation. Subsequently, the player confirmed that he had received his payment, but his casino account was closed immediately afterwards. We had marked the complaint as 'resolved' and thanked the player and the casino for their cooperation.

The player from Finland had had a pending withdrawal request from Smokace Casino since January 11, 2024, despite his account having been verified since December 3, 2023. He had played using his own money, not a bonus. The complaints team had invited the casino's representatives to address the issue, but had received no response despite multiple attempts. Consequently, the complaint was marked as 'unresolved', which could have potentially affected the casino's rating negatively. The player had been advised to contact the Curaçao Antillephone N.V. Gaming Authority for further help. Later, the casino had reopened the complaint, stating that the player's account was under review and confirmed that all funds had been paid to the player on March 7, 2024. The player had confirmed receipt of payment, leading to the complaint being marked as 'resolved'.

The player from Cyprus had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The Complaints Team had advised the player about the usual delay in withdrawal processing, possibly due to KYC verification or high withdrawal request volume. They had urged the player to wait at least 14 days post withdrawal request before filing a complaint. The player later confirmed that the issue had been resolved and both withdrawals had been completed.

The player from Finland had had a withdrawal pending for over a month. The player confirmed that his winnings had been accumulated without an active bonus. The casino stated that the player's account had been under review by their risk department. After further communication, the casino confirmed that the additional check had been completed and the player's withdrawal requests were being processed. It was also mentioned that the player's account had been closed by the administration without the right to reopen. The player confirmed that he had received all of his payments. Consequently, we marked the complaint as 'resolved'.

The player from Greece had been unable to make a withdrawal as the casino had requested proof of a card previously used for deposit, which had been lost and canceled six months prior. Despite having had all his other documents verified and being fully KYC verified at other casinos within the same provider, this issue had persisted. We had suggested the player to obtain an official document from his bank proving the card's ownership. The issue was later resolved after the player had communicated with the casino, and his withdrawal was processed successfully. The complaint was subsequently marked as 'resolved'.

The player from Brazil had been unable to withdraw his winnings due to the casino's requirement for a screenshot of his bank account number and Pix account details, a request his bank did not permit. Later, the player confirmed receipt of his winnings. We had marked the complaint as 'resolved' in our system.

The player from Germany had requested three withdrawals after winning €3,000, only to discover his account had been blocked under the suspicion of gambling addiction. The player refuted the claim of addiction and insisted this was a reaction to his first major win on the site. He had also mentioned a deposit issue that the casino claimed not to have received. We had requested evidence from the player to validate his claims. Eventually, the casino had contacted the player and resolved the issue. The player thanked us for our assistance in resolving the matter.

The player from Greece had been unable to withdraw his winnings of 740€ due to an ID verification issue. Despite his numerous attempts to contact the casino, he hadn't received a satisfactory response after a week. After the player lodged a complaint, we had intervened and contacted the casino to help resolve the issue. Consequently, the casino verified the player's account and he had been able to withdraw his winnings. The player had confirmed that the issue had been successfully resolved.

The player from Germany had participated in a tournament at the casino and secured fourth place in October, but had not received the winnings. The casino's Risk Department acknowledged the oversight and confirmed that the player's tournament prize had been credited to his game balance relatively shortly after we invited the casino representative to the thread. The player had confirmed the receipt of his winnings, thus resolving the complaint.

The player from Finland had deposited 25 EUR at Smokace Casino using Litecoin, but had only received 24.80 EUR. He had requested a refund for the fee, but the casino had refused and suspended his account citing "problem gambling". Despite his attempts, the casino had not responded to his emails. After the issue was raised with the casino by the Complaints Team, the casino had stated that they had requested the player's cryptocurrency wallet address for refund but had received no response. The player had denied receiving such an email. After he provided his wallet address, the casino refunded the amount of 24.8 EUR. The player had confirmed the receipt of the refund, and the issue was marked as resolved by the Complaints Team.

The player from Germany had won €2650 after depositing €350, but his account was locked and closed during the withdrawal process due to 'security reasons'. After a series of communications, it had been revealed that the player had self-excluded from a sister casino of the online casino in question. As per casino rules, the winnings had been voided and the account was closed. However, after mediation by the complaints team, the casino had agreed to refund the player's initial deposit of €350. The player had confirmed receipt of the refund, resolving the complaint.

The player from Portugal faced issues when he tried to withdraw money from the online casino due to ongoing verification. After some time, the issue had been successfully resolved and the player was able to withdraw his money.

The player from Poland reports their Smokace Casino account was closed due to a supposed residency in Ukraine, a country on the casino's restricted list. However, the player resides and plays from Poland, which is not a prohibited country. The account balance at the time of closure contained 914 EUR. Later, the casino reconsidered its decision and paid out the remaining balance to the player's payment method. The complainant subsequently confirmed it. The complaint is resolved.

The player from Hamburg has requested a withdrawal less than two weeks prior to submitting this complaint. The player later informed us that he received his winnings and the complaint could be closed as resolved.

The player from Brazil had won €6,500, but when he attempted to withdraw €1,950, the winnings vanished. The player had fulfilled all wagering requirements and had his account verified prior to winning. After a series of communications between the player, the casino, and the complaints team, the casino decided to refund the full amount of €6,507 to the player's account. The player confirmed the receipt of the funds and expressed his gratitude to both the complaints team and the casino. The issue had been successfully resolved with the player receiving his winnings.

The player from Argentina had his account blocked due to gambling addiction as well as money laundering. After our intervention, we managed to find a compromise with the casino to pay the player their winnings and the player's account will be then closed. As the complainant confirmed that the funds were successfully received, we consider this complaint to have been successfully resolved.

The Player from Finland has had his winnings of approximately 1430€ withheld and his account has been disabled due to alleged gambling addiction. The player confirmed his account was verified and his withdrawal from the casino was successful.

The player from Argentina had his account blocked and the withdrawal request was refused. The casino claims the account was blocked due to fraud. The player insists on having been fair and wants to withdraw about 600,000 pesos. After our intervention, we managed to find a compromise with the casino to pay the player their winnings and the player's account will be then closed. As the complainant confirmed that the funds were successfully received, we consider this complaint to have been successfully resolved.

The player from Argentina made an attempt to withdraw her winnings via Skrill. However, the account has been disabled citing gambling addiction without any request for self-exclusion from the player. The Casino support said this was an administrative decision but offered no further explanation.After our intervention, we managed to find a compromise with the casino to pay the player their winnings and the player's account will be then closed. As the complainant confirmed that the funds were successfully received, we consider this complaint to have been successfully resolved.

The player from Argentina had his account blocked without further explanation. As the casino decided to reconsider its initial statement, we ended up closing this complaint as resolved because the player's account had been reopened and the winnings reinstated.

The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Rhineland-Palatinate submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany had fulfilled the wagering requirements on a 135 euro bonus, resulting in a real money balance of 765 euros. After withdrawing 500 euros and winning an additional 1580 euros, her request to withdraw 1400 euros was canceled by Windetta. She asserted that winnings achieved with real money should be paid out. The Complaints Team intervened, and Windetta Casino subsequently credited the 1400 euros to her account, making it available for withdrawal. The player confirmed that the payment had been received successfully, leading to the resolution of the complaint.

The player from Germany had won 300 euros in a tournament that was supposed to be free of wagering requirements. Her balance had increased to 656 euros, but her withdrawal was denied, and the casino claimed she needed to wager the tournament winnings 3 times. This contradicted the stated rules. The Complaints Team intervened, and the casino acknowledged the misunderstanding, confirming that the tournament winnings had been credited to her account and were now available for withdrawal without restrictions. The issue was considered successfully resolved.

The player from Greece had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. After 24 days of waiting and multiple issues with the verification process, part of the player's withdrawal was finally approved. The player received a total of 1,500 euros out of the 3,000 euros owed after a month of delays. The complaint had been marked as resolved by the Complaints Team, who confirmed the outcome and offered further assistance if needed.

The player from Greece, who was fully verified, faced delays in withdrawing funds despite providing all required information and contacting KYC support. He was concerned about the security of his personal information due to negative reviews about the casino's payment process. The issue was resolved after the player confirmed that he had passed full KYC verification, made the withdrawal without bonuses, and provided proof of the payment amount. The complaint was marked as resolved successfully.

The player from Hungary had his Windetta Casino account closed without explanation after winning €1300, including €850 from a slot game and €450 from tokens. Despite multiple attempts to contact support and his VIP manager, he received no response about his missing winnings or the account closure. After investigating, the casino reopened the account and refunded the €0.5 bet for the unplayed round, along with returning the €450 worth of WIND tokens. The Complaints Team concluded that the casino's actions were appropriate based on the evidence provided, and the player accepted the resolution.

The player from Germany, who had won 800 Euros in a March tournament, had trouble withdrawing her winnings. The casino had initially informed her that the winnings had a turnover requirement of x3, despite the tournament rules not having stipulated this condition. After we had intervened and contacted the casino, the casino admitted to a misunderstanding and confirmed that the tournament winnings had no wagering requirements. The casino then credited the 800 Euro prize to the player's account for withdrawal. The player encountered some issues with inputting her new bank account details, but eventually managed to do so and confirmed the receipt of her winnings. The issue had been successfully resolved with the player receiving her prize money.

The player from Portugal had deposited money, made some winnings, and requested a withdrawal. However, after a conversation with support to reactivate promotion emails, the player's account was suddenly blocked. The player had registered and verified their account, played two slots, and had requested a withdrawal of €250. No bonus had been active during this time. The player's account was blocked due to alleged gambling addiction. The issue had been resolved when the casino paid the player their winnings. We had therefore closed the complaint as 'resolved'.

The player from Germany was denied access to her account based on her location. After reaching out to the support, she was encouraged to use location-changing software to bypass the ban, which she deemed fraudulent. The player insists on refunding her losses amounting to around 6900 Euro. The player later confirmed that the issue was resolved.

The player from Denmark had his account at WinDetta Casino closed, citing 'gambling addiction', despite having previously clarified that he had never self-excluded due to a gambling addiction. His balance of 2000EUR was retained, while his initial deposit of 75EUR had been refunded. He also cited an incident with another casino belonging to the same owner/operator. The player had argued that he was unaware of the connection between the two casinos. After a lengthy discussion with the Complaints Team and the casino representative, the casino had decided to refund the disputed amount. The player had confirmed receipt of the funds, and the issue had been marked as resolved.

The player from Poland had experienced a delay when she tried to withdraw her winnings from WinDetta, despite having followed the site's process and provided all necessary verification. The player had been waiting for three days and her withdrawal was still pending. We had advised the player to wait for 14 days before escalating the complaint, as it was common for withdrawals to take some time to process. The player agreed to wait and later confirmed that her issue had been resolved. Consequently, we had closed the complaint as 'resolved'.

The player from Cyprus had complained about the cancellation of his bonuses (worth €450), which he had accumulated from his own deposits, by the casino for alleged violation of the bonus terms. The player had claimed that he had no active bonus at the time of playing, making the cancellation of his bonuses unjust. The casino had insisted that the bonuses were cancelled due to the player's delay in activating them, as each game provider had its own rules regarding the timeframe for activation of bonus rounds. After a series of discussions, the casino had agreed to refund the amount of the player's deposits (€190) as a sign of loyalty. The player had confirmed the receipt of the refund and requested the complaint to be marked as resolved.

The player from Germany had had concerns about a pending payout of 500 Euros at WinDetta Casino. Despite having provided all necessary documents for account verification, he hadn't received a response. However, after our team had explained the usual processing time for withdrawals, the player had agreed to wait for 14 days. Subsequently, the player had confirmed that his payout was approved, leading to the resolution of the issue.

The player from Poland claims that their Windetta casino account was closed due to supposedly being a resident of Ukraine, a country on the platform's prohibited list. However, the player insists that they reside in Poland (a country not on the list) and have provided appropriate documentation to verify this. The player's balance of 563 EUR is in jeopardy due to this alleged mix-up. Later, the casino reconsidered its decision and paid out the remaining balance to the player's payment method. The complainant subsequently confirmed it. The complaint is resolved.

The player from Brazil made a deposit of 50 reais via Pix. However, the deposit was not processed within the specified time and the money has been deducted from his bank account. Despite reaching out to their chat, he was informed the payment was not received. The player later confirmed that the deposit was processed successfully, therefore we marked this complaint as resolved.

The player from Greece had his account closed due to gambling addiction, although he never self-excluded from the site. The user was self-excluded from several sister casinos of Windetta Casino in the past, and therefore, the exclusion was applied to all casinos operated by the same owner. He did not notice this casino is one of them. However, the casino was later able and willing to reconsider its decision and decided to pay out the player's disputed winnings, which was already confirmed by himself. The complaint is resolved.

The player from Brazil had issues with WinLegends casino's delay tactics in processing withdrawals. Despite being assigned a personal account manager to expedite his withdrawals, his attempts to reach out were unanswered. After the player had submitted a complaint, we asked him to provide more details about his withdrawal request. The player later confirmed that he had received his withdrawal. We then marked the complaint as 'resolved' in our system.

The player from Argentina had encountered problems with his deposit of 120 euros not showing up in his casino account despite having successful transaction proof from Mifinity. This issue had persisted for two months. After the player had provided necessary proofs and communication history, we contacted the casino on his behalf. The casino had acknowledged the issue, stating a lost transaction was found during their investigation with the payment system. The casino then credited the player's account with the missing deposit. The player had confirmed that the deposit and the bonus were now reflected in his account. We had marked the complaint as 'resolved'.

The player from Finland had been waiting for his withdrawal request of €700 to be processed for three weeks. Winlegends casino initially asked for additional KYC documents but then stopped responding. An additional 200€ was also pending withdrawal. The player had provided all necessary KYC documents, and after our intervention, the casino had processed the first withdrawal. Subsequent withdrawals of €220 and €500 were also pending, but eventually, the player confirmed that all withdrawals had been received. The issue was thus resolved successfully.