WinsParkSpin Casino - Player believes that their withdrawal has been delayed.

Won 18000 was asked to make a 50 dollar deposit for verification. Ok i made the deposit before i did though i asked a ton of question Like how long before I receive my money. She said within half an hour. I asked.

Is there a limit to how much I can withdraw? She said no, and she, by the way, is Peggy. Smith smith, which I'm sure is not her real name right before I made the deposit I asked. Are you sure? Is there anything else I should know any other fine print or something I need to know before making my deposit She said no once You make your deposit you can request a withdrawal immediately! So I made the request and 20 or 30 minutes later. She messaged me and told me. I had to deposit $180 for bitcoin fees!! I just want .y money back most casinos will take your fees or whatever out of the winnings 😤

Dear taneyah07,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear taneyah07,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No i have not received my winnings because theyre fraud eveyone is winning thousands of dollars and they asked me to send them $180 in order to receive the winnings. Ive already swnt them $50 Never have i ever had to keep sending money to receive winnings from any online casino!!!

Dear taneyah07,

The link you received is a mirror link leading to the same casino as WinsParkSpin. After a thorough investigation, we have concluded that the casino's practice of charging players processing fees is unethical and goes against fair gambling standards. Additionally, despite our repeated efforts to reach out and seek an explanation, the casino has been uncooperative and failed to provide any valid justification.

We understand that this is not the outcome you were hoping for, but unfortunately, without cooperation from the casino, there is little more we can do to assist. As a result, we will be closing this and all related complaints as unresolved, with the classification of "Unreasonable Excuse."

Please also be aware that this will further negatively affect the casino’s already low safety index on our platform, especially since it has been using the trademark of a reputable brand to deceive players. We strongly recommend caution when dealing with this operator and suggest choosing casinos with higher safety ratings in the future.

Thank you for choosing Casino.Guru, and we regret that we were unable to secure a more favorable resolution.

Best regards

Nick