The player from Austria was blocked from their casino account and had been trying for months to contact someone for a review of their data without success. The account had been blocked following a GDPR request for personal data transfer, and the player was seeking the release of their winnings. The Complaints Team was unable to assist due to the significant time that had elapsed since the incident, classifying it as a 'cold case,' which complicated evidence gathering and investigation.
IceBet Casino - Player’s account has been closed.
Amount: €21,183
IceBet Casino
Safety Index:Very highSafety Index
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9.0
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Case closed
Our verdict
Other
REJECTED
Case summary
1 month ago
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1 month ago
Translation
I have been trying for months to reach someone from this casino because I wanted to review my data and was then blocked without further notice.
Automatic translation:
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1 month ago
Dear xxxm3,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with IceBet Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Why did the casino block your account and did you have any remaining balance on it?
I will be waiting for your reply patiently.
Best regards,
Nick
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1 month ago
Translation
The account was blocked after I made a GDPR request to transfer my personal data.
I want the casino to release my winnings for my use.
The block is less of a problem for me. Unfortunately, I can no longer say whether there was any remaining credit, as the block already took place in 2023.
Best regards,
Andreas Tassis
Automatic translation:
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1 month ago
Dear xxxm3,
We apologize, but we are unable to assist you with your request. Due to the significant time that has passed since the incident you described, which is over one year ago, we are unable to investigate further. Our policy prohibits us from pursuing cases classified as "cold cases" as gathering evidence and reconstructing a timeline becomes highly challenging, if not impossible.
