Kats Casino - Player believes that their withdrawal has been delayed.

I won . my first time at kats. I had issues with them resolving proof of address because our utilities are included. and they wanted pdf of our bank accounts and card accounts. we didnt want to give them our entire account info .just for proof.. I gave them paycheck and gov documents that wasn't acceptable. but finally gave in. it was confirmed. and now it's been over a week. everytime I talk with them they say tomorrow or last night said it was coming then. never came. now today they say another 24 hours.. it's bitcoin cashapp withdrawal and they advertise its super fast. the account manager Victor last night said it was sent today they said its delayed.. I feel like I'm not going to get paid.. they just keep giving excuses.

Dear chris6970ed,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I understand that. At kats there is people in charge of your account. I was told it was already sent. the KFC is all done and approved. It has taken me longer at other places... it is the way they are acting. Asking for a pdf o my accounts financial( For proof address) wouldn't except screenshot, said take a pic with a phone, not screenshot, did that, then said , screenshot, then pdf, then another account, the picture then pdf , then screenshot. Alot. fot proof, they are literally running me around. that makes me nervous.. and lying that it's in the blockchain. ..it's not..

I recieved payment today.. so I am happy.. ty

Dear chris6970ed,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru