HomeComplaintsJohnny Kash Casino - The casino website is not loading properly.

Johnny Kash Casino - The casino website is not loading properly.

Amount: A$25

Johnny Kash Casino
Safety Index:Very low
Submitted: 13 Aug 2020 | Case closed : 05 Sep 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Australia is inquiring about website accessibility. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

I have deposited $25 into jonny kash casino but now i can not access my account/ the website will not even open.. please help

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4 years ago

Dear Paul,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with Australian VPN (Virtual Private Network) and didn’t experience the same difficulties. Since you have filed this complaint yesterday, could you please advise if the issue is persisting?

Looking forward to hearing from you.

Best regards,

Kristína

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4 years ago

Dear Paul,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Yes it is !!!!!

This is ridiculous???????

Edited
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4 years ago

Could you please post here a screenshot of the website? Do you receive any error message?

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4 years ago

Dear Paul,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

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