The player from Austria has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
Interwetten Casino - Player believes that their withdrawal has been delayed.
Amount: €1,300
Interwetten Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I've tried countless times to withdraw my money, the casino site keeps saying that there are technical problems with the withdrawal via bank transfer, but it's been going on for 10 days and they don't offer me any other withdrawal options and don't give me any solution or advice. don't want to tell me when it will finally work or how long this problem will still be in effect. I need the money urgently. They always say I should send them my account statement because something is wrong with the data, I have already done so 3 times and they keep asking me for an account statement and then they say the payout will be carried out & in the end my money will go back to the Interwetten account . I urge you to complain, it can't be that a casino site hasn't been able to transfer my money for almost half a month. Kind regards, Omar W***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
1 year ago
Dear Walid2805,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Please disable your AdBlock