Ignition Casino - Player believes that games have been manipulated.

Blackjack freezes and every-time the game ends the dealer gets 21. I have also been denied heavily on bonuses. I deposit frequently.

Dear Brandon,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.

Moreover, each casino is free to decide who is eligible for bonuses and who is not. Please understand that we cannot punish casinos if they don't credit enough bonuses.

Thank you for your understanding.

Best regards,

Kristina

Dear Brandon,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.