IceCasino - Player’s withdrawals have been delayed.

hi sir,,,i sigin in this casino upon ur rate..iam playing in CAD curncy not in AED but i dont find this curncy in ur list ..any way requested 3 withdraw from my casino account from the last 4 days and until now i dont recived this 3 requested.before i deposit in this casino i verfy my account and i asked them how long it takes to reciv mony after withdraw they answerd me max 24 hours ..but until now i didnt recived it .i contact with online support many time and always they give me the same answer (still in progrss)..also i sent an email for customer suport but they ignor my email ..my player idea is 37658501....and my trasaction number uopn the casio gave me is 1-cad173a4-e63b-4128-bfc4-b01dff804b18....2-cf83753d-61de-47f7-a9e2-f8f6f252b5ec....3-4a002d86-059c-45fc-bf85-7969e5b3fb3a total 3 requested ..pls help me to collect this mony from this casino ..my email is umidadmcc@gmail.com ...first witdraw reuest 648CAD and second 800CAD AND TIRED 790CAD ..TITAL 2238 CAD..THANK U IN ADVACE

Dear umidadmcc,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawals approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Thank u for take my case as a priority. My account is already verified from the beginning and iam playing on line casino from the last 5 years . I have good experience about the good casino and bad casino .normally the payout take 2 days max becuse iam useing MuchBetter method for deposit I don’t use card . MuchBetter is very fast method . Also before I start to play I asked the online support how long the withdraw take to come to my account they told me it take 24 hour . Until now nothing happen and the mony not come to my account. Thank u

Hello umidadmcc

We'd like to confirm, that the casino has approved all your withdrawals. They are now being processed by the external PSP.

Regards

Ok thx let’s see . Iam waiting thx

Great news. Please let me know when the withdrawal is received. Looking forward to hearing from you.

Hi again sory to bother u . Just I let u know it’s day 5 and I still don’t recived the mony

I fully understand your frustration, umidadmcc. However, I will set the timer for additional 5 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Ok thx. They send me back the mony to my casino account after 6 days waiting and they told me that they cannot withdraw with MuchBetter method any more and I should chose onther method for withdraw

Have you been given any specific alternative method that you could use, please?

Yes MuchBetter I use and they have this option in withdraw options but after that they removed this option from the page for withdraw and they told me to use onther option for withdraw. In the end they send me the mony to my casino account without withdraw it

It's important to realize that the casino doesn't have complete control over the availability and accessibility of payment methods. Various factors, such as the Licensing Authority, geolocation, contractual agreements with payment providers, and banking restrictions, all play a significant role in determining which payment methods are available.

Just because a particular payment method is available for deposits doesn't necessarily mean it will be available for withdrawals, and it can be discontinued at any time. Sadly, there are times when casinos are powerless and restricted in their ability to offer certain payment methods to their customers.

Have you been advised what alternative methods are available for you now?

Yes the adviced me to use onther options but any way u can close the case and thank u for ur attention.have a nice day

We’ve rejected this complaint as per the player’s explicit request. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.