The player from Iraq reported that his casino account had been blocked due to alleged suspicious activities. He denied such practices and explained that he only ever played live games like blackjack, craps, and coin flip. The player asserted that his account was in profit and he had withdrawn all funds before the account was blocked. We clarified that casinos had the right to restrict or close accounts if they suspected irregular play or other questionable activities. Since the casino had paid out all the winnings and no active balance had been withheld, we concluded that there was no further action we could take. The complaint was therefore rejected.
Hugewin Casino - Player's account has been blocked for suspicious activities.
Amount: 1 ₮
Hugewin Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
5 months ago
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5 months ago
Hi my username with them is (jpjp1234) i was with them since long time ago when i enter my account today i see my account is blocked when i said why to them they said to me your games is suspicious and iam never ever play suspicious games its just live games from evolution provider and it blackjack live and craps and crazy coin filp
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5 months ago
Dear superalaa6,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- When did you create your casino account?
- Could you please clarify the dispute value (₮1)?
- Are there any funds being held in your closed account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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5 months ago
Hello miss Kristina
Iam create my account and play with them for more then 3 months ago i don't know the exactly the time
Also my money already withdraw all before a day so after next day when i open my account for deposit i see my account blocked
Iam even was give them a good review here then after 14 hours from my review i see my account is blocked and for really really so bad reason
Iam not playing any other game just live blackjack and craps from provider evolution .. so they said that the provider tell them my bet is suspicious and this unbelievable also if the provider said that so why blocked my account why not just the games from this provider? 🤔
I think they blocked my account because
1- my account in profit
2- because i deposit just 1 time in a day as there was promo for cashback daily for deposit 
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5 months ago
Thank you for your reply, superalaa6. Do I understand correctly that you didn't have any active balance in your casino account?
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5 months ago
Hello yes i was already withdraw everything before a day and next day they blocked my account
So i was play hard in my account and they blocked it without any reason
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5 months ago
While I understand your point of view, unfortunately, we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
If the casino paid out all the winnings and/or no active balance has been withheld, I’m afraid, there’s not much we can do for you.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
