Harry's Casino - Player’s withdrawal has been delayed.

Hi,

I made a withdrawal for £500 on 10/09 which was pending until 15/09. It has now disappeared from pending but is yet to reach my account 2 weeks later.

I made a second withdrawal for £500 which disappeared from pending on 20/09 but I have not received this either.

They are now no longer responding to my emails. (I have sent 1 each day asking for an update).

I appreciate there isn’t much to be done, I just wish I’d read the reviews before I registered.

Dear Peter,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina,

Thanks for your response. I am fully verified and made sure I was before I deposited. I’ll send the email confirmation over to you separately.

This was my first withdrawal. I can forward the emails confirming the withdrawals have been ‘processed’ by the site, and then some generic emails from them before they stopped responding. I’ll send them all over now.

Thanks,

Peter

Thank you very much Peter for your reply. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thanks Kristina

Hello Peter!

I will take care of your complaint from now on. I would like to invite representatives of Harry's Casino into this complaint in order to help us resolve the withdrawal issue.

Hi Tomas,

Just to update you, the money was received today into my account so we can count this as resolved.

if anyone from Harry’s does read this, you would benefit from being a lot more transparent. People understand these things take time and there are sometimes delays. If you are open about that and responsive via email you are more likely to retain the trust of your customers and get repeat custom.

Tomas, thank you for your help.

peter

Great news, Peter! Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.