Hallmark Casino - Player’s winnings have been reduced.

I recieved a 300 $ marketing chip met all wager requirements the amount ive wagered is over 800000 $ and i have in my account a little over 21,000 $ that they will not honor for withdraw so they get to keep all the amount wagered and all winnings from the amount wagered i feel ive over exceded all requirements to be eligible for withdraw

Dear Darick,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I have checked the general bonus terms and conditions, and this is what I found (here):

"Unless otherwise stated, the maximum withdrawal amount from any No Deposit bonus is $100. All free chips valued at or below $100 will come with a cash-out limit of no more than, nor less than, $100.

Welcome bonuses have a maximum withdrawal amount of $100.00 for all NEW players. A minimum deposit of $30 will be required to honor the withdrawal.

All Affiliate/Marketing freechips of $100 or more or under $100 will be entitled for max $100 cash-out. For more information review bonus description in your bonus history."

Do I understand correctly that your winnings have been accumulated solely from a Free Chip?

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predator, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play, especially when it comes to No Deposit bonuses.

I can only recommend placing a new withdrawal of $100 instead of the original one of $21,000.

I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear Darick,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.