HomeComplaintsGratorama Casino - Player didn't receive winnings.

Gratorama Casino - Player didn't receive winnings.

Amount: €160

Gratorama Casino
Safety Index:Below average
Submitted: 02 Sep 2019 | Case closed : 24 Jan 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Francesca, player from Italy, is complaining that she cannot find her winnings on her credit card and her account is suspended.

Public
Public
5 years ago
Translation

I do not charge my winnings on my credit card

Automatic translation:
Public
Public
5 years ago

Hello Francesca.

 

Thank you very much for submitting your complaint through our website. Have you received an e-mail with any sort of explanation from the casino? We recommend you check the spam folder, too.  Have you contacted the casino support about this issue?

 

Best regards, Jozef

Casino.guru

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Public
5 years ago

Hello, Francesca.

 

We are extending the timer by 7 days. Please, be aware that in case you fail to respond within the given time frame, we will consider your issue as rejected and your complaint will be closed accordingly. 

 

Best regards, Jozef

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Public
5 years ago

Unfortunately, we’re forced to reject this case since the player doesn't want to discuss the issue. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

If the player changes their mind, they have an option to reopen this case anytime.

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