Francesca, player from Italy, is complaining that she cannot find her winnings on her credit card and her account is suspended.
Gratorama Casino - Player didn't receive winnings.
Amount: €160
Gratorama Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.1
Gratorama Casino has a Safety Index of 5.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
5 years ago
Translation
I do not charge my winnings on my credit card
Automatic translation:
Public
Public
5 years ago
Hello Francesca.
Thank you very much for submitting your complaint through our website. Have you received an e-mail with any sort of explanation from the casino? We recommend you check the spam folder, too. Have you contacted the casino support about this issue?
Best regards, Jozef
Casino.guru
Public
Public
5 years ago
Hello, Francesca.
We are extending the timer by 7 days. Please, be aware that in case you fail to respond within the given time frame, we will consider your issue as rejected and your complaint will be closed accordingly.
Best regards, Jozef
Public
Public
5 years ago
Unfortunately, we’re forced to reject this case since the player doesn't want to discuss the issue. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
If the player changes their mind, they have an option to reopen this case anytime.
