Francesca, player from Italy, is complaining that she cannot find her winnings on her credit card and her account is suspended.
Hello Francesca.
Thank you very much for submitting your complaint through our website. Have you received an e-mail with any sort of explanation from the casino? We recommend you check the spam folder, too. Have you contacted the casino support about this issue?
Best regards, Jozef
Casino.guru
Hello, Francesca.
We are extending the timer by 7 days. Please, be aware that in case you fail to respond within the given time frame, we will consider your issue as rejected and your complaint will be closed accordingly.
Best regards, Jozef
Unfortunately, we’re forced to reject this case since the player doesn't want to discuss the issue. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
If the player changes their mind, they have an option to reopen this case anytime.