The player from the UK requested a withdrawal a few days ago, but it’s been pending since. The player confirmed he received his winnings.
Goldwin Casino - Player’s withdrawal has been delayed.
Amount: €500
Goldwin Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.9
Goldwin Casino has a Safety Index of 6.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
SAME DAY WITDRAWELS doesn't mean wait 14 days, does it?
Witness some of the fastest cashouts in the industry, eWallets in particular.
So I think if you were lured with such slogans then you can at least expect an info email from the finance department.
I keep paying in there all the time and I believed those sayings.
I submitted my withdrawal request on 12/21/2021 and didn't hear anything more. This is an unheard of cheek and will certainly damage the casino itself in the long run.
Automatic translation:
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2 years ago
Dear emailschmaeck,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Dear emailschmaeck,
Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
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2 years ago
Translation
Many thanks for your help. The money was then paid out after 10 days. I think that's too slow when you speak up in advertising. Thanks again 🙂!
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2 years ago
Awesome news, emailschmaeck. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
