FanDuel Casino WV - The player struggles to verify his casino account.

Basically I signed up for fan duel casino because of the risk free guarentee. I spent 2 to 300 and lost it. They ended up locking my account and the account team requested information. I needed to provide a scan of my driver's license, send a picture of myself with the date (June 11), and a picture of my debit card with all but the last 4 of the card and my name visible. I provided all of the information requested and have reached out to customer support many times. The account team doesn't want to get back in touch with me it seems. They blocked my email from being able to contact them. I had to use another email to get in touch with customer support. After asking some questions the account team sent me another email asking for the same information I have already sent to them.

Hello mmicklasjr ,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with FanDuel Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account blocked? How long is the verification going on? Did they explain the reason of blocking your e-mail address?

When was the last time the casino responded to you?

Please note that it is a common procedure in many casinos to block the player's account until it is fully verified.

Looking forward to your answer.

Regards,

Nick

I have used another email to contact the support team. When I try with the email associated with the account it says no reps available but when I use another one I get through. As for verification I have went through the process twice now providing my drivers license a picture with a piece of paper with the date and the card used showing the last 4 and my name on the card. The account team fails to respond in a timely manner. I am disconnected from chat when I ask to speak to a supervisor, or told one isn't available and will contact me in 24 hours. We will see if the issue is resolved today or if a supervisor reaches out to me. I started the account on the 9th and on the 10 the account was locked out.

Hello mmicklasjr,

We usually recommend at least 14 days for the full verification to be processed so definitely give it an another week. We will definitely intervene if they woulnd't get back to you until then.

Dear mmicklasjr,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

The complaint will be now rejected for the above mentioned reason.