Fair Go Casino - Deposit wasn’t credited to player’s account.

I took a bonus.

It asked me how I wanted to pay.

Selected bitcoin

Page came up with the wallet address.

I transferred the funds & waited for 5 confirmations and several hours.

After contacting support 3 times who will make you wait 20 mins yet if you do not respond in a minute or so, the chat is terminated.

They told me someone will contact me in 48 hours.

Guessing that 48 hours does not include weekends so who knows when or if I will ever see the money again.

The way bitcoin works is that once confirmation is completed the funds are 100% in their wallet so they have my money.

I suspect that the support line cannot do anything other than answer the phone.

Hard to put your trust in a company when they take your money & allow such a delay in following it up.

Hello, Adam.

Thank you very much for submitting your complaint through our website. Has the casino already contacted you? 

Best regards, Jozef

Dear Adam,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.