HomeComplaintsEuroBets Casino - Player’s withdrawal is delayed.

EuroBets Casino - Player’s withdrawal is delayed.

Black points: 32

Amount: $200

EuroBets Casino
Safety Index:Low
Submitted: 15 Jan 2023 | Unresolved : 17 Jan 2023
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

1 year ago

The player from the US is experiencing delays in withdrawing his winnings. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”

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1 year ago

I deposited $25 and received a significant bonus (I forget the exact amount). After meeting the required play through I processed a withdrawal on 11/05/2022. I contacted Customer Service on 11/18 asking about the status of the withdrawal and was told I needed to submit some documentation. I submitted the required documents the same day. Every time I follow-up I'm told my withdrawal is being processed and I will receive it within the next 48 - 72 hours. This has been going on since mid-November. On January 2nd I received an email requesting a picture of the credit card used to make the initial deposit which I submitted the same day. Anything you can do to help is greatly appreciated. I've attached multiple email strings for your review.


Thanks.

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1 year ago

Dear tivaj,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a 'No Reaction Policy' approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

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1 year ago

Thank you for your message, tivaj.


Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of EuroBets Casino to ignore us completely in our attempts to mediate any kind of issue. As you might have noticed yourself there are several failed attempts to mediate issues with the casino.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from EuroBets Casino. I wish I could be of more help.

 

The casino can reopen this complaint anytime.

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