Gamdom Casino Review

The player from Lithuania had faced an issue with Gamdom Casino where he had deposited funds but discovered that no games were available for his region. He had requested a refund, but initially received no response from the casino. After filing a complaint with us, the player informed us that Gamdom had initiated the refund and apologized for their delayed response. We marked the complaint as resolved.

The player from the US had complained that his account had been closed without explanation and his remaining funds had not been disbursed. The player had stated that he was not allowed to verify his account and his winnings were mostly non-bonus. The Complaints Team had attempted to investigate the issue by asking the player for more information and had planned to contact the casino. However, due to a lack of response from the player, the Complaints Team had been unable to proceed with the investigation and had to reject the complaint. The case could be reopened if the player decided to resume communication.

The player from the United Kingdom had a dispute with Gamdom Casino over a 50% VIP deposit bonus. He had deposited the funds and notified the casino through email before starting wagering, but the casino refused to honor the bonus offer since he had already started wagering. The player insisted that the terms and conditions didn't state that wagering before the bonus was added was disallowed. However, we found that the terms of the bonus did state that players could not start wagering before the bonus was credited. As such, we could not assist the player further and had to reject the complaint.

The player from Lithuania felt misled by the casino due to outdated information about receiving cashback for losses and bonus coins, which turned out to be only applicable for VIP members. He requested a refund of all his deposits due to these misleading promotions. Despite the player's disappointment, we could not justify penalizing the casino or compelling a refund. The complaint was closed as unjustified.

The player from Spain, diagnosed with a gambling addiction, had initially requested a permanent ban, which got lifted by their insistence during a relapse. Despite repeated requests and pleas for a ban on the account owing to the player's serious gambling issue, the casino took no action.

The player from the United Kingdom had experienced issues with Gamdom Casino, due to his use of a VPN to bypass the casino's block, the creation of multiple accounts, and accessing the casino from a restricted country. The Complaints Team had clarified that they could not argue for the casino to refund the player's funds due to his actions. The player had been advised to seek professional help if gambling was becoming a problem. The issue was eventually resolved outside of the complaint process, and the complaint had been marked as 'resolved'.

The player from France who had a self-reported history of gambling addiction, had an issue with Smein Hosting N.V. Despite his multiple requests for self-exclusion due to his gambling addiction, the casino had failed to block his account. The player had managed to create three accounts over the years, each time losing money due to his addiction. The casino only blocked his account after a reported anxiety crisis. The player claimed that the casino had not taken adequate measures for responsible gambling, and they had allowed him to create multiple accounts despite being aware of his gambling problem. The casino team clarified that they were only aware of the player's gambling issue with the last account created and provided the guru team with sufficient evidence. The player believed that they had been aware of his issues earlier, but the evidence was not provided. Without the sufficient evidence from the player's part, we were forced to reject the case.

The player from Norway, who struggles with severe gambling addiction, self-excluded from the Gamdom Casino following a significant loss. However, the casino reopened his account weeks later, and he is now demanding a refund of his deposits. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from Ireland, who identifies as a high roller, has had his account banned by Gamdom following a series of large wins. His account balance of $950,000 is currently inaccessible and the casino has provided no explanation as to why his account is under review. The casino responded and stated that the player's account had been flagged for a number of reasons, and that the player had failed to provide adequate source of wealth information when requested. It was explained to the player that this is a standard request from casinos in such situations, and the player was asked to provide the relevant documentation. Unfortunately, the player failed to do so and there was no further reply from them. Consequently, we had no choice but to reject the complaint.