Jana has spent her entire professional life working in some form of business, whether in a bank or at an insurance company, possibly because she enjoys working with and for people. Now she is making sure that our list of casinos is filled with accurate data as one of our Casino Analysts. Jana devote...
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Jana K.
Author
Jana Kopecká
Casino Analyst & Complaint Specialist
Jana has spent her entire professional life working in some form of business, whether in a bank or at an insurance company, possibly because she enjoys working with and for people. Now she is making sure that our list of casinos is filled with accurate data as one of our Casino Analysts. Jana devote...
Our expert team set out to review Rolletto Casino from all angles. We used our casino review methodology to find out what makes it tick and where it misses the mark. They considered the fairness of the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and other important factors to figure out whether this casino is safe and legit, an outright scam, or somewhere in between.
Our findings led us to the casino's Safety Index. This score shows how safe and fair the casino is. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. Rolletto Casino scored a Below average Safety Index of 6.0, indicating below-the-average safety and fairness, making it a less than ideal choice in terms of the evaluated factors. Dig into Rolletto Casino with the rest of our review and see if this casino is right for you.
Safety Index of Rolletto Casino – Is it fair and safe?
We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of Rolletto Casino, we meticulously evaluated and analyzed the Terms and Conditions of Rolletto Casino. We noticed some rules or clauses, which were unfair, thus, we consider the T&Cs to be unfair. Unfair or predatory rules could potentially be leveraged to deny the players their rightful winnings. Taking the significance of our findings regarding the fairness of this casino's T&Cs into account, we urge you to look for a casino with fairer T&Cs, or to proceed with caution should you decide to play in this casino anyway.
According to our approximate calculation or collected information, Rolletto Casino is a large online casino. In proportion to its size, it has received complaints with a low total value of disputed winnings. We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
As far as we are aware, no relevant casino blacklists mention Rolletto Casino. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
In our comprehensive review of all relevant aspects, Rolletto Casino has attained a Below average Safety Index of 6.0. This casino is not a good fit for players in search of an online casino that is committed to fairness.
Terms and Conditions of Rolletto Casino evaluated
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Rolletto Casino to be unfair.
Note: Our particular discoveries from the T&Cs analysis are available here.
Player complaints about Rolletto Casino
Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.
We currently have 3 complaints about this casino in our database. Because of these complaints, we've given this casino 480 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Rolletto Casino user feedback and reviews evaluated
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
The user satisfaction feedback of Rolletto Casino shared by 32 users has resulted in a Bad User feedback score. You can find the reviews in the User reviews part of this page.
Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.
Licenses and company data
Rolletto Casino has estimated annual revenues higher than $20,000,000. This makes it a big online casino on our scale.
Rolletto Casino has been granted a gambling license in Curaçao issued by Curaçao Gaming Authority.
Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.
Withdrawal limits
Win limits
EUR 7,500 per week
EUR 100,000 per spin
EUR 15,000 per month
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Available language options and customer support
When reviewing online casinos, we collect information about their customer support and language options. You can find languages available at Rolletto Casino in the table below.
Language
Website
Customer support
Live chat
English
24/7
Spanish
24/7
Portuguese
German
24/7
Italian
24/7
Czech
Greek
French
24/7
Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Rolletto Casino, managing your account, withdrawals, or other matters. Rolletto Casino has a good customer support, judging by the results of our testing.
Slots and casino games at Rolletto Casino
Rolletto Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games from 78 game providers are offered. This includes Novomatic, TaDa Gaming, Play'n GO, Blueprint Gaming, Pragmatic Play, Yggdrasil Gaming, Realtime Gaming, Igrosoft, Betsoft Gaming, Playson, Evoplay, BGaming, GameArt, Endorphina, Wazdan, PariPlay, Habanero, Red Rake Gaming, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, 2By2 Gaming, Iron Dog Studio, Esoterica, Genesis Gaming, Belatra Games, Booongo (BNG), MrSlotty, NeverEnding, OMI Gaming, Bullshark Games, Smartsoft Gaming, Turbo Games, Platipus, Formula Spin, Slotopia, Amigo Gaming, Backseat Gaming, Mancala Gaming, G Games, Apollo Games, Kiron Interactive, Mobilots, Galaxsys, Revolver Gaming, TrueLab Games, Reevo, Spearhead Studios, Betora games, Axolot Games, Mascot Gaming, SlotMill, Onlyplay, Amusnet, PG Soft (Pocket Games Soft), Patagonia, JILI, Worldmatch, Gamebeat, Fugaso, Iconic21 (BETER Live), AvatarUX, F*Bastards, Gamzix, 1spin4win, Shady Lady, PatePlay, InOut, Thunderspin, 155.io, Funky Games, 7Mojos, Hacksaw Gaming, 18Peaches, Ruby Play, LAMBDA gaming, Orbital Gaming.
Rolletto Casino bonus offers and codes
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.
We currently have 10 bonuses from Rolletto Casino in our database, which include:
150% up to $500 and 200 extra spins
20 EXTRA SPINS ($0.2/each)
50% up to $2,000
25% up to $3,000
UNLIMITED 10% BONUS
75% up to $1,000
50% up to $2,000
25% up to $3,000
100% up to $1,000 and 200 extra spins
150% up to $500
Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.
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Company info
Operator
Santeda International B.V.
Established
2020
Estimated annual revenues
> $20,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Rolletto Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Big casino
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Slightly negative
Low win limit: €100,000 / spin or game round
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a very short period of time (less than 3 months).
Important:
Win limit of €100,000 per spin
This casino has a win limit rule. You will not be able to win more than €100,000 per spin.
Unfair terms and conditions
Playing restricted games while wagering bonuses may forfeit bonus balances
Show full rule and our analysis
Casino voids gaming account balances after less than 3 months of account inactivity
Browse all bonuses offered by Rolletto Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
Rolletto Casino payment methods
Currencies
USD,
CAD,
EUR,
GBP,
AUD,
BRL,
MXN,
NOK
User reviews
User reviews of Rolletto Casino
This is a place to share experience with Rolletto Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
False advertising! Casino promises free spins upon completing verification, then the code doesn't work and then the chat agent tells you that the code reached maximum limit of activations , meaning how many ppl used the code already. 😄😄😄 What?? Nowhere is such nonsense mentioned in their terms. I've got a really bad vibe from this experience and asked them to close my account on the spot, refusing to deposit in such a sketchy casino. I regret giving them my documents but I guess that was the point. Just a trap so they get at least something out of it, right?!
Deposited a few times after seeing bonus codes but on a few occasions I've deposited but been unable to claim the bonus code. Customer service was rude and unaccommodating when it's in black and white
I’ve been playing on Rolletto for a long time as a VIP member, and my experience has been very positive, which is why I don’t agree with many of the negative reviews online. Deposits and withdrawals have worked fine for me, the games run smoothly, and customer support has always been helpful when I needed it.
I think some bad reviews come from people not reading the terms properly, because as long as you follow the rules, the site is reliable. I’ve received bonuses, cashback, and free spins over the years, which shows they do reward loyal players.
Overall, I’ve recommended Rolletto to friends and will continue to play there because my experience has been fair and enjoyable. Charlest19966
I have experience playing in over 50 casinos. This is one of the worst. Simply awful. Support is simply unreachable. The page loading times are abysmal. There is a very limited number of games. I would advise against this casino.
Ich habe Spielerfahrung in über 50 Casinos. Das hier ist eines der schlechteren Sorte. Einfach unterirdisch. Support ist einfach nicht erreichbar. Die Ladezeiten der Seite ist unterirdisch. Es gibt eine sehr begrenzte Spieleanzahl. Ich kann von diesem Casino abraten.
Love these guys, Closed my account set up a new 8 months later spend a few thousand finally won. Went to collect said I had a duplicate account took 80% of my balance and said it was an automated deduction and the system cannot address. Any casino that has a mechanism of taken unlimited money with out a way of paying it back it’s dangerous .. please do not use
Don’t use these guys , they hide behind the automation of the system and keep your balance . ******Dangerous*****
Rolletto casino is the worst online casino I have ever played at.
They have scammed me off my winning of €100.They said I have multiple accounts and wont be paying me my full winning of €100.They just paid me half of my actual winning i.e €50
I only have one account and I clearly informed them and still they stole half of my winning.
They also do fake giveaways on X and Instagram, I know several people who won Rolletto giveaways multiple times but never recieved any of thier rewards.I dont know how this scam casino has such high rating. They are bunch of thieves who stole my money.
Rolletto dont deserve good rating they are the worst scam online casino I know.
I would request others to Never play at this casino and prevent yourself from being getting scammed like me.
Good selection of games.
Regular giveaways on social media.
Several Deposit options
Slow and Laggy website takes a lot of time to even open games.
Fake giveaways on social media I know several people who won thier X/twitter giveaways many times but have not got the reward even after weeks.
Customer support is shady they dont reply to your queries for days.
They don't want to pay when you win at thier casino ( from my own personal experience).
Rolletto Confiscates Player Funds and Blocks Accounts After Verification – Stay Away!
Review:
As a UK-based player, I would like to share my deeply concerning experience with Rolletto Casino. I deposited over £1,600 between March and June 2025, using verified payment methods including Mobilum and trusted UK-based financial services.
At first, everything seemed legitimate — the platform accepted all deposits without any issues and allowed me to complete full account verification (KYC). However, once I attempted to withdraw my balance, my account was suddenly blocked without any valid justification.
The casino later responded, stating that my account was either "duplicated" or that I was not allowed to play due to jurisdictional restrictions. This is completely absurd — if Rolletto knows it is not licensed to accept players from the UK, why did it:
Accept multiple deposits from a UK card and Revolut account, Approve my UK documents during KYC, Wait until I requested a withdrawal to freeze my access? This is a textbook example of predatory and deceptive behavior. It is clear the platform had no problem accepting my funds, but is using the Terms and Conditions as a weapon only after I requested a payout. Their own rules mention that refunds may be considered in the case of technical errors or exceptional circumstances — and this clearly qualifies as such.
Furthermore, their responses were vague, copy-pasted, and contradictory. In one reply, they stated that I had a "duplicate account," and in another, they admitted they have no UKGC license and it's up to me to verify legal status before using the service.
This is not only unethical, but potentially illegal under UK and EU consumer protection law. I have filed formal complaints with:
The UK Gambling Commission (UKGC), The Financial Conduct Authority (FCA), My card issuers (Revolut and Starling Bank), The payment processors involved (Mobilum and ZPAYMPF). I strongly urge all players to stay away from Rolletto. This is not a safe or transparent casino. If you’re from a restricted country — especially the UK — avoid this platform completely. They will take your money, verify your identity, and then block your withdrawals with no appeal.
I deposited twice there, which went smoothly, I have now won €50 and am excited to see how the payout works. Unfortunately the verification is a bit complicated, you don't receive any emails about verification, let alone the withdrawal request. According to their website, my verification went through, I'm really excited. If everything goes smoothly, I'll give it 5 stars, so I'm giving it a neutral rating for now, the game selection is OK. I'm impressed, verification is super fast, as is the payout.
Ich habe dort 2mal eingezahlt, was reibungslos ging habe jetzt 50€gewonnen und bin gespannt wie es mit der Auszahlung klappt,leider ist die Vertifizierung etwas kompliziert ,man erhält auch leider keine Emails über Vertifizierung geschweige über den Auszahlung Antrag,laut ihrer Seite ist meine Vertifizierung duch gegangen, bin wirklich gespannt, wenn alles reibungslos klappt gibt es 5 sterne,von daher erstmal neutral bewertet, spielauswahl ist okay. Bin beeindruckt, Vertifizierung super schnell sowie auszahlung.
Foreign casino not regulated by gambling commission accepting players from UK . Good choice of casino games although most of them not available to UK players. Good customer service and chat, although some agents mislead the players with the wagering requirements from mystake ( 40 × for roletto, 45× mystake ) and that happens because same agents answer chats on both sites. RTP lower than the game states for gross manipulation of the games ( spinning without interruption, countless error messages, etc ).
Fast withdrawals
Fast customer service
24 h chat
Low RTP
Continuous game interruption
10% non wagering cashback bonus at discretion of management
Terrible Casino, bad verification, email support doesn't help at all, difficult to make withdrawals, account closed successfully, I don't recommend the house or the company.
Péssimo Casino, verificação ruim,suporte email não ajuda em nada,difícil fazer saques, conta fechada com sucesso,não indico a casa nem a empresa.
Anything
Nada
Confusing casino, I don't recommend the company, difficult verification
Casino confuso,não recomendo a empresa, verificação dificil
Trash bin! Doesn't pay out even 20€! They are still on my account for months! I thought to make this tiny withdrawal just to test them, but no! A waste of time!!!
Nothing
Everything
Support is clueless. Doesn't have connections with other departments
This casino manipulates withdrawals. They will not let you reverse a withdrawal if you have a balance, they will not process withdrawals in under 2 days if you have a balance. But, if you have a zero balance, they will reverse a withdrawal so you play it off. They are also running with an expired license. And you won't get any response other than a single line reply from their email address.
The casino is very good, it has a great variety of games and the support is excellent, several payment and withdrawal methods too, in addition to the sports betting session. My only problem was in relation to withdrawals, as they are slow and the withdrawal limit is low and you cannot request several withdrawals at once, you have to wait for a withdrawal to be processed before making another.
O cassino é muito bom, tem uma ótima variedade de jogos e o suporte é excelente, vários métodos de pagamento e saques também, além da sessão de apostas esportivas. Meu único problema foi em relação às retiradas, pois elas são lentas e o limite de saque é baixo e você não pode solicitar várias retirada de uma vez, você tem que esperar ser processado um saque para fazer outro.
Terrible customer service they don’t have operators who know anything about the casino, all very odd. I tried this casino for the simple reason to establish whether players from the UK can register! They can indeed!
Lots of games
Poor withdrawal options
Strange deposit ID
Customer support is as good as a chocolate teapot
Strange links popping up bearing no relation to the casino - all very odd
After i made my deposit for the 20 FS promo i didnt receive. I contacted support and told me its not longer valid. It was writen on their web and also here on Casino Guru that its valid so you need to change that so other people would know
They gived me the promo and i really appreciate it so i am giving update for this with positive review!
Rolletto Casino
Dear punky1993,
First and foremost, we extend our heartfelt appreciation for sharing your valuable feedback and for your kind consideration. We deeply regret that your experience did not meet your expectations, and for this, we sincerely apologize.
We are pleased to inform you that the technical issue has been successfully addressed, and the bonus offer remains active. If you could kindly provide us with your username, we will swiftly credit your account with the allocated spins.
Deposit was immediately in the casino, payment on the account and KYC within 7 hours. Almost all games VPN friendly and German speaking support! All in all a very cool casino
Einzahlung war sofort im casino auzahlung auf dem konto und KYC innerhalb von 7 stunden. Nahezu alle spiele VPN freundlich und Deutschsprachiger support! Alles in allem sehr geiles casino
Fast payout
Schnelle auszahlung
Fast KYC verification
Schnelle KYC Verrifizierung
Many games
Viele spiele
Many providers
Viele Anbieter
VPN allowed
VPN erlaubt
Banned games do not open
Verbotene Spiele öffnen nicht
250% welcome bonus 30x wager
250% willkommensbonus 30x wager
Page is very bright and that bothers me personally
I discovered that I am fond of Rolletto, a website that provides a vast collection of games. One aspect that caught my attention was the verification procedure. Typically, I prefer to undergo the verification process before depositing funds at an online casino, and I did so with Rolletto. Contrary to my expectation, the verification process was straightforward and conventional.
After completing the verification, I proceeded to gamble and relished the experience. In general, I feel comfortable gambling on Rolletto since I don't have to be concerned about depositing or withdrawing my earnings, because they also have Crypto payments. It is a remarkable platform that enables you to enjoy the complete gameplay.
I deposited €70 at the casino and used the 250% bonus, I had a horrible experience at this casino. 70% of the providers don't work. The rtp = 0. No profit at all, everything went through completely dead.
Ich habe bei dem casino 70€ eingezahlt und den 250% bonus genutzt, ich hatte eine grauenvolle erfahrung im diesem casino. 70% der Provider funktionieren nicht. Die rtp = 0. Keine gewinne garnichts es lief alles komplett tot durch.
Utterly dire site. Games ok, but don't expect to get any winnings!!! You will be jumping through hoops and lose the will to live. Customer agents, beyond poor and even if you get through all the hurdles, good luck getting you hard earned cash. I would definately stay away, they take cash quick enough, they do NOT want to pay it out!! Be warned and be prepared that no matter what you submit to verify, with be declined and declined.
Nothing............
Games are ok but be prepared to lose a lot before winning anything
Super good online casino! On my personal top 5 of the best casinos 😃👍 They have a huge selection of games from the biggest game providers and then they have many payment options + 24 hour online support.
Super godt online casino! På min personlige top 5 over de bedste casinoer 😃👍 De har et kæmpe udvalg af spil fra de største spil udbydere og så har de mange betalingsmuligheder + 24 timers online support.
Worst casino on internet, "Rated as best bitcoin casino" on the footer, but please all, don't go there !
Everything is fine when you depo & gamble, but they need 3 DAYS to made a crypto withdraw!!! Like send USDT to them take 5mn, but they need 72h to send you YOUR wins.
This is the worst casino I have ever played in. At first, 341 euros were debited from my account, and they wrote a letter that they would not return it, and when I won the deposit again and won 40 euros, and processed the withdrawal, my account was blocked. I lost 400 euros, I DO NOT RECOMMEND THIS CASINO
I have a problem with them, at first I checked the account as usual, I made an amount and tried to withdraw via pix, I couldn't, they told me that I could only do it via btc, eth, ok I did the procedure and withdrawn, now I tried a second withdrawal because my balance was high they again denied for pix and said it would be possible for btc or eth again I did the procedure, they denied and asked me to send a photo with paper written my login, full name, date and name of the site, I did they replied that it was ok verification, I tried again to withdraw, again they denied the withdrawal the way they chose me to do it, they said I needed to send a video saying in English my name, company name, date and login, I did and sent it they denied it again, now I am waiting for the contact via email, I'm sure they asked for some more verification, the worst house I've used to date!
estou com um problema com eles, no começo eu verifiquei a conta como de costume fiz um valor e tentei sacar via pix, não consegui me disseram que so conseguiria via btc, eth, ok fiz o procedimento e saquei, agora tentei um segundo saque pois meus saldo ficou alto eles novamente negaram por pix e disseram que seria possivel por btc ou eth novamente fiz o procedimento, eles negaram e pediram que enviasse foto com papel escrito meu login, nome completo, data e nome do site, fiz responderam que estava ok a verificação, tentei novamente sacar, novamente negaram o saque do modo que escolheram que eu fisesse, disseram que precisava mandar um video dizendo em ingles meu nome, nome da empresa, data e login, fiz e enviei eles negaram novamente, agora estou aguardando o contato via email, certeza que pediram mais alguma verificação, a pior casa que usei até hoje!
Good afternoon, I hereby warn all online players of this casino to pay attention to certain situations. I played in this casino for some time and had a great impression of it at all levels. The worst was when problems arose that I describe below.1- I was recently blocked for 4 days in the double double bonus poker game, but I had access to all the games except this one, I asked for clarification and they couldn't say anything, after 4 days I got access again. I verified after contacting players that they always had access to this game, I think I was blocked for having won large amounts and when I went back to playing I noticed right away that the game had been changed. 2- I had asked support because they do not give direct access to the deposit limits made by us and I asked for a weekly deposit limit of 3750 euros, they confirmed I trusted and never checked. In the week of June 26th to July 3rd, out of curiosity I went to see the volume of deposits and saw that I had made deposits in the amount of 5010 euros, I complained to the casino and asked why they had not blocked at 3750 euros. I asked the casino to return 1260 euros of the excess, many days passed they said they didn't have this function after all, despite being written in Responsible Gaming. Every day I asked for the return of the excess deposited. Finally they put the 1260 euros in the account. I tried to withdraw but I couldn't and they said that this money of mine had to be wagered once in total, I replied that the money was not a bonus but my money. After many days they had the audacity to say that in order to withdraw this MINE money I would have to give them a commission of 20 percent. Tired of this situation I agreed and finally I raised 1008 euros. Conclusion all goes well until problems arise of their own fault Be careful with these situations. In the casino there is an excellent professional named Mr Levan who always tries to solve situations, but is limited in his actions. In the end they closed my account cowardly without giving me any explanations. Beware of this casino.
Boa tarde venho por este meio avisar todos os jogadores online deste casino para terem atenção a certas situações.Joguei neste casino algum tempo e tinha óptima impressão dele a todos os níveis. O pior foi quando surgiram problemas que abaixo descrevo.1- há pouco tempo fui bloqueado por 4 dias no jogo double double bônus poker, mas tinha acesso a todos os jogos menos a esse preferido, pedi esclarecimentos e não souberam dizer nada, passado 4 dias tive novamente acesso. Verifiquei após contato com jogadores que eles sempre tiveram acesso a esse jogo, penso que fui bloqueado por ter ganho quantias elevadas e quando voltei a jogar notei logo que o joga tinha sido mexido. 2- Tinha pedido ao suporte pois eles não dão acesso direto aos limites de depósito por nós efetuados e pedi um limite semanal de depósito de 3750 euros ,confirmaram confiei e nunca verifiquei. Na semana de 26 de junho a 3 de julho por curiosidade fui ver o volume de depósitos e vi que tinha efetuado depósitos no valor de 5010 euros, reclamei junto do casino e perguntei porque não tinham bloqueado aos 3750 euros. Pedi ao casino retorno de 1260 euros do excesso, passaram muitos dias disseram que afinal não tinham essa função apesar de estar escrito no Jogo Responsável. Todos os dias pedi o retorno do excesso depositado. Finalmente puseram os 1260 euros na conta. Tentei levantar não consegui e disseram que este dinheiro meu tinha que ser apostado uma vez no total, retorqui que o dinheiro não era bônus mas sim dinheiro meu. Depois de muitos dias tiveram o arrojo de dizer que para levantar esse dinheiro MEU teria que lhes dar uma comissão de 20 por cento .Cansado desta situação acedi e finalmente levantei 1008 euros. Conclusão tudo corre bem até surgirem problemas com culpa deles Tenham cuidado com estas situações. No casino existe um excelente profissional de nome senhor Levan que tenta sempre resolver as situações, mas está limitado nas suas acções. No fim encerraram a minha conta covardemente sem me darem explicações. Cuidado com este casino.
Mr Levan
Senhor Levan
Now? All
Agora? Tudo
Rickymm
Unregistered user
• 4 years ago
I mean.. I was a bit scared at first after depositing quiet a bit , verifications took a while and after reading so many bad reviews I thought I’d never get any winnings out . But for my surprise two days later my withdrawals were approved and literally within 2 hours I got my winnings in my bank account. I can honestly say that I’m pleased with the casino.although they could improve a bit on live support . The only downside of the casino is that not all game providers are available for UK players
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