Rolletto Casino Review

The player from the United Kingdom had requested a withdrawal less than two weeks before submitting this complaint. Her money hadn't been received yet. The issue had stemmed from a delay in the verification process, which had prevented her from withdrawing her funds. She had reported that there was no available online support and she had sent numerous emails to expedite the process. However, the issue was eventually resolved, and the player confirmed that she had received her withdrawal.

The player from the United Kingdom, despite being self-excluded due to a nervous breakdown, was still able to deposit funds across related online casinos. We closed the complaint because the player didn't reply to our messages and questions.

The player from the United Kingdom had won 1300 euros from free spins. The account had been abruptly closed while they were still playing and despite attempts to seek clarification, the casino had referred to their rules but wouldn't provide more information, leading to the loss of winnings. The player hadn't provided betting history, despite our requests, which could have helped to understand if there had been any breaches of the casino's bonus terms. As a result, we were unable to investigate further and had to reject the complaint due to the lack of player's response.

The player from Germany had his account at Rolletto casino blocked for six months after he increased his balance from 1002.94 USD to 3638.67 USD. Despite having passed the identification check, he was denied a withdrawal. The player's main focus was on sports betting, specifically basketball, and he also played some live blackjack and baccarat at the casino. The casino cited "suspicious activities" as the reason for blocking the account but did not give any further details. We had contacted the casino for more information and the casino team confirmed that the player had played purely sports betting. As the player's complaint was primarily related to sports betting, we were unable to provide further assistance because our expertise was limited to online casinos and casino games. We advised the player to seek help from platforms that specialize in sports betting.

A player from the UK reports two winning transactions were not credited to his account during a game. The game provider acknowledged the error, but the casino continues to investigate the issue after seven days with no resolution. The complaint was resolved as the player got paid out.

The player from the United Kingdom had requested a withdrawal prior to submitting his complaint. Unfortunately, his winnings hadn't been received at that time. The player reported that his withdrawal request had been pending for more than two weeks, despite the casino stating that they had sent the funds. After the player's continuous follow-ups and our intervention asking the casino to provide a tracking code for the transaction, the casino assured that they were liaising with their bank to resolve the issue. After a few more days, the player confirmed that he had finally received his funds. The complaint was then marked as 'resolved'.

The player from Spain made multiple deposits of 10€ each to the casino, but the balance did not appear in their account despite being deducted from their bank account. They are seeking help to recover it. The complaint was closed as the player stopped responding

The player from Azerbaijan reports winning after initial losses, however, the casino blocked his account for a six-month investigation without a clear motive. The player claims he has been ignored and not provided with any explanations for the block. After contacting an affiliate it turns out the complaint is sports betting related, therefore, we have rejected the complaint.

A player from the United Kingdom deposited £1000 and increased balance up to £5541.79. Even though their account is verified, the casino claims that the player violated the T&Cs by having more than one account, which the player denies. As a result, the casino has confiscated their winnings and restricted them from making any withdrawals. The casino has provided us with evidence of multiple accounts, therefore we have rejected the complaint.

A player from the United Kingdom claims the online casino short-changed him in Bitcoin withdrawal. He withdrew 700 Euros, equivalent of 0.0275 Bitcoin but received only 0.0025 Bitcoin, worth 635 Euros. He finds the explanation of 'payment provider fees' from support unjustified. The complaint was resolved as the casino compensated the player with the missing balance.

The player from the UK had been unable to access live roulette games on Rolletto due to a geographical restriction error. Despite having played without issue for a year, the casino's customer service had been unable to resolve the issue. The player confirmed that he could access all other games and had tried different devices. He also noted that using a VPN enabled him to play live roulette, but he felt this should not have been necessary as he lived in England. We had advised the player against trying to circumvent the IP block and suggested he tried to find the game in another casino instead.

The player from the United Kingdom had reported that after two successful withdrawals, a large withdrawal request of £6800 was rejected and his card details were suddenly unverified by the casino. Despite efforts to re-upload card details, the system had automatically rejected them. The account status had only returned to verified after the player had lost their winnings. We had communicated with the player, but due to a lack of response from him, we were unable to investigate further. As a result, we had to reject the complaint.

The player from North Rhine-Westphalia struggles to withdraw their winnings, despite completing the KYC process and meeting the wagering requirements by placing bets over 150 Euros. The casino continuously denies the withdrawal. The complaint was closed as the player stopped responding.

The player from the United Kingdom, registered with GamStop due to a gambling addiction, managed to open an account with Rolletto, and lost a significant amount of money. The player is seeking a refund. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany deposited 1,071€ using a Skrill Prepaid Credit Card and later decided to withdraw 900€. The casino requested information related to the credit card, which the player promptly provided. Despite communication attempts, the withdrawal is yet to be processed. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Norway is unable to successfully complete the KYC verification process due to difficulties encountered while uploading his identity documents. Unfortunately, the player stopped responding to our comments and questions, so we had to reject the complaint.

The player from the United Kingdom requested a withdrawal back in April. They found out that the casino used wrong BIC code when sending out the payment. After sending funds one more time, casino successfully deposited them into the player's bank account.

The player from United Kingdom has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Waiting for the decision of the regulator. The player has contacted us stating that with the help of the wallet provider, they were able to recover the funds, therefore we have closed this complaint as resolved.

The player from United Kingdom has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Martinique has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Moldova is experiencing difficulties withdrawing his winnings due to ongoing verification. The casino provided evidence suggesting that the information provided by the player regarding his payment cards was not legitimate. The player was questioned regarding this, but as there was no further response from them the complaint was rejected.

The player from UK is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from El Salvador is complaining about the lengthy verification process. Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. After reopening the complaint as per the casino's request and receiving supporting evidence that the money has been paid, we marked this complaint as resolved.

The player from Canada has been blocked without further explanation. Unfortunately, the player only played sports betting before his account was blocked, therefore we were forced to reject this complaint.

The player's account got closed for 6 months due to an ongoing investigation. The casino failed to respond and so the complaint was closed as 'unresolved'. The casino then requested that the complaint be reopened, stating that the player would be able to access their account if they completed a video verification call. The player complied and then received their payment, although their account was blocked thereafter.

The player from Ukraine has been blocked without further explanation. We did not receive any reply from the casino team, but later the case was reopened, and the casino team informed us that the player got his winnings. Unfortunately, the player did not react in complaint, so we were forced to reject the case.

The player from Germany has been blocked without further explanation. Initially, the casino replied and stated that they would investigate the situation. However, there was no further response and so the complaint was closed as 'unresolved'. After some time, the casino requested the complaint be reopened as the problem with the player's account had been solved. The player confirmed this and so the complaint was resolved.

The player from Ukraine had their account blocked without further explanation for six months. The remaining balance is still held by the casino. We did not receive any reply from the casino team, therefore the case was closed as 'unresolved'. Later, the case was reopened, and the player's issue was successfully resolved.

The player from Ukraine has their account blocked. The casino claimed that the player breached its Terms and Conditions but did not have sufficient evidence supporting its claims and decision. The complaint was temporarily closed as 'unresolved' because the casino stopped responding, resp. did not receive enough data from its game provider. Recently, we were provided with enough evidence from the casino that confirms a breach of its Terms and Conditions. The player played a Live Game as a part of a group of players who used "opposite betting" to gain an unfair advantage. The casino acted correctly and within its Terms and Conditions, and the player is not eligible for winnings earned by playing in this way. The player used only funds won from the No Deposit Bonus, without making any real deposit. The complaint was reopened and closed as unjustified.

The player from United Kingdom has requested a withdrawal. Unfortunately, the payment seems to be delayed. We rejected this complaint as the funds have been played and lost before the withdrawal got approved.

The player from Germany has been trying to close the account due to a gambling problem. Unfortunately, all the enquiries were ignored. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from United Kingdom has deposited money into casino account, but the funds seem to be lost. The deposit appeared in the player's account a few days later, but the amount was lower than expected. We rejected the complaint beause the fees were applied from the side of the player's bank.

The player from United Kingdom has requested withdrawals less than a week ago. They have been pending since. Based on supporting evidence we closed this complaint as resolved even without player’s confirmation.

The player from Portugal is having difficulties withdrawing winnings due to incomplete verification. After resending a video, the player was able to complete the verification and the complaint was resolved.

The player from Ireland has self-excluded from sister casino. Now he is asking for a deposit refund. The player didn't provide any proof that he requested self-exclusion from this casino before depositing, therefore we were forced to reject this complaint.

The player from United Kingdom has been accused of opening duplicate accounts. Admittedly, they have opened two different accounts. The casino managed to sort out the problem and the player received their winnings. The complaint is now resolved.

The player from United Kingdom has deposited money into casino account but the funds seem to be lost. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player requested self-exclusion by sending an e-mail to the casino, but the casino informed us that the player's e-mail was never received. The player wasn't able to provide sufficient evidence to prove that they had sent the e-mail and was advised to contact the Licensing Authority of the casino after which there were no further updates from the player. We rejected this complaint because the player stopped responding to our messages.

The player from the United Kingdom has been trying to self-exclude from the casino. The inquiry has been accepted first, but later the account was reopened again. We ended up rejecting the complaint because it was not justified.

The player from United Kingdom deposited money into their account via Bitcoin but a portion of the funds seemed to have gotten lost. The complaint was resolved. It became clear that there was a problem with the wallet. The casino credited the player's account with the lost deposits and with an extra €1000 as a goodwill gesture.

The player from Estonia is experiencing difficulties depositing and withdrawing funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.