Rolletto Casino Review

The player from United Kingdom has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Martinique has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Moldova is experiencing difficulties withdrawing his winnings due to ongoing verification. The casino provided evidence suggesting that the information provided by the player regarding his payment cards was not legitimate. The player was questioned regarding this, but as there was no further response from them the complaint was rejected.

The player from UK is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from El Salvador is complaining about the lengthy verification process. Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. After reopening the complaint as per the casino's request and receiving supporting evidence that the money has been paid, we marked this complaint as resolved.

The player from Canada has been blocked without further explanation. Unfortunately, the player only played sports betting before his account was blocked, therefore we were forced to reject this complaint.

The player's account got closed for 6 months due to an ongoing investigation. The casino failed to respond and so the complaint was closed as 'unresolved'. The casino then requested that the complaint be reopened, stating that the player would be able to access their account if they completed a video verification call. The player complied and then received their payment, although their account was blocked thereafter.

The player from Ukraine has been blocked without further explanation. We did not receive any reply from the casino team, but later the case was reopened, and the casino team informed us that the player got his winnings. Unfortunately, the player did not react in complaint, so we were forced to reject the case.

The player from Germany has been blocked without further explanation. Initially, the casino replied and stated that they would investigate the situation. However, there was no further response and so the complaint was closed as 'unresolved'. After some time, the casino requested the complaint be reopened as the problem with the player's account had been solved. The player confirmed this and so the complaint was resolved.

The player from Ukraine had their account blocked without further explanation for six months. The remaining balance is still held by the casino. We did not receive any reply from the casino team, therefore the case was closed as 'unresolved'. Later, the case was reopened, and the player's issue was successfully resolved.

The player from Ukraine has their account blocked. The casino claimed that the player breached its Terms and Conditions but did not have sufficient evidence supporting its claims and decision. The complaint was temporarily closed as 'unresolved' because the casino stopped responding, resp. did not receive enough data from its game provider. Recently, we were provided with enough evidence from the casino that confirms a breach of its Terms and Conditions. The player played a Live Game as a part of a group of players who used "opposite betting" to gain an unfair advantage. The casino acted correctly and within its Terms and Conditions, and the player is not eligible for winnings earned by playing in this way. The player used only funds won from the No Deposit Bonus, without making any real deposit. The complaint was reopened and closed as unjustified.

The player from United Kingdom has requested a withdrawal. Unfortunately, the payment seems to be delayed. We rejected this complaint as the funds have been played and lost before the withdrawal got approved.

The player from Germany has been trying to close the account due to a gambling problem. Unfortunately, all the enquiries were ignored. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from United Kingdom has deposited money into casino account, but the funds seem to be lost. The deposit appeared in the player's account a few days later, but the amount was lower than expected. We rejected the complaint beause the fees were applied from the side of the player's bank.

The player from United Kingdom has requested withdrawals less than a week ago. They have been pending since. Based on supporting evidence we closed this complaint as resolved even without player’s confirmation.

The player from Portugal is having difficulties withdrawing winnings due to incomplete verification. After resending a video, the player was able to complete the verification and the complaint was resolved.

The player from Ireland has self-excluded from sister casino. Now he is asking for a deposit refund. The player didn't provide any proof that he requested self-exclusion from this casino before depositing, therefore we were forced to reject this complaint.

The player from United Kingdom has been accused of opening duplicate accounts. Admittedly, they have opened two different accounts. The casino managed to sort out the problem and the player received their winnings. The complaint is now resolved.

The player from United Kingdom has deposited money into casino account but the funds seem to be lost. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player requested self-exclusion by sending an e-mail to the casino, but the casino informed us that the player's e-mail was never received. The player wasn't able to provide sufficient evidence to prove that they had sent the e-mail and was advised to contact the Licensing Authority of the casino after which there were no further updates from the player. We rejected this complaint because the player stopped responding to our messages.

The player from the United Kingdom has been trying to self-exclude from the casino. The inquiry has been accepted first, but later the account was reopened again. We ended up rejecting the complaint because it was not justified.

The player from United Kingdom deposited money into their account via Bitcoin but a portion of the funds seemed to have gotten lost. The complaint was resolved. It became clear that there was a problem with the wallet. The casino credited the player's account with the lost deposits and with an extra €1000 as a goodwill gesture.

The player from Estonia is experiencing difficulties depositing and withdrawing funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.