Rolletto Casino review

Name: Rolletto Casino review
Item: Rolletto Casino
Rating: 8.8

8.8/10Safety Index High by Casino Guru

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Visit Casino

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Payment methods

Show all (35)

Withdrawal limits

per month

€15,000

per week

€7,500

Operator Santeda International B.V.

Established 2020

Estimated annual revenues

> $20,000,000

Licensing Authorities

Curaçao (GCB)

OverviewBonusesUser reviews86Safety Index explainedDiscussion152Payment methods35

Rolletto Casino Review

Rolletto Casino underwent a careful review by our impartial team of casino evaluators, who have examined both its positive aspects and limitations in accordance with our casino review process. Thoroughly inspecting the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and various other significant factors, our reviewers have found out whether this is a safe and legit casino, a clear-cut scam, or falling within a spectrum of possibilities in between.

The casino's Safety Index, derived from these findings, provides a score reflecting online casino's safety and fairness. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. Rolletto Casino has a High Safety Index of 8.8, which makes a recommendable option for most players in terms of fairness and safety. Read our Rolletto Casino review to discover more about this casino and decide whether it is a suitable option for you.

Safety Index of Rolletto Casino – Is it fair and safe?

We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.

In our review of Rolletto Casino, we meticulously evaluated and analyzed the Terms and Conditions of Rolletto Casino. We discovered some rules or clauses that were not to our liking, but on the whole, we find the T&Cs to be mostly fair. A rule that is unfair or predatory can possibly be used against players to excuse not paying out winnings to them. However, we found only minor issues in this casino when searching for unfair or predatory rules.

Considering our estimates and the factual data we have collected, Rolletto Casino appears to be an average-sized online casino. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.

As far as we are aware, no relevant casino blacklists mention Rolletto Casino. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.

All in all, when combined with other factors that come into play in our review, Rolletto Casino has landed a High Safety Index of 8.8. This casino can be considered a recommendable option for most players since it fosters fairness and honesty in their treatment of customers.

Terms and Conditions of Rolletto Casino evaluated

When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Rolletto Casino to be mostly fair.

Note: For more specifics regarding our findings from the T&Cs evaluation click here.

Player complaints submitted about Rolletto Casino

Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.

We currently have 2 complaints about this casino in our database. Because of these complaints, we've given this casino 209 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Rolletto Casino user feedback and reviews evaluated

On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.

Judging by the 86 user reviews given to Rolletto Casino, it has a Mixed User feedback score. You can find the reviews in the User reviews part of this page.

Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.

Licenses and company data

Rolletto Casino has estimated annual revenues higher than $20,000,000. Based on the revenues, we consider it to be a medium-sized online casino.

Rolletto Casino has been granted a gambling license in Curaçao issued by Curaçao Gaming Control Board.

Payment methods, win and withdrawal limits

Rolletto Casino supports 35 payment options. This includes: Neteller, Skrill, PaysafeCard, Payz (ecoPayz) , Mastercard, VISA, Neosurf, Bitcoin (BTC), AstroPay, Santander, SEPA, Binance USD (BUSD), USD Coin (USDC), Dogecoin (DOGE), Banco do Brasil, PIX, Zelle, PicPay, Bradesco, Itaú, eCashout, Interac e-Transfer, Tether (USDT), DASH, Ripple (XRP), Litecoin (LTC), Ethereum (ETH), MiFinity, PayOp, Interac, Monero (XMR), Jeton, N26, Revolut, Bitcoin Cash (BCH).

Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.

Withdrawal limits	Win limits
EUR 7,500 per week	EUR 200,000 per spin
EUR 15,000 per month

Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Available language options and customer support

When reviewing online casinos, we collect information about their customer support and language options. You can find languages available at Rolletto Casino in the table below.

Language	Website	Customer support	Live chat
English			24/7
Spanish			24/7
Portuguese
Russian
German			24/7
Finnish
Italian			24/7
Czech
Greek
French			24/7
Norwegian

Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Rolletto Casino, managing your account, withdrawals, or other matters. Rolletto Casino has a good customer support, judging by the results of our testing.

Slots and casino games at Rolletto Casino

Rolletto Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Casino games from 84 game providers are offered. This includes Novomatic, Apricot (Microgaming), Play'n GO, Blueprint Gaming, Pragmatic Play, Realtime Gaming, Igrosoft, Thunderkick, Betsoft Gaming, Playson, Amatic, Evoplay, SA Gaming, BGaming, GameArt, Endorphina, Wazdan, PariPlay, Habanero, Red Rake Gaming, Spinomenal, 1X2 Network, Booming Games, Tom Horn, 2By2 Gaming, Iron Dog Studio, Realistic Games, Genesis Gaming, Belatra Games, Booongo (BNG), MrSlotty, OMI Gaming, Bullshark Games, Smartsoft Gaming, Slotopia, Lucky Streak, Slingshot Studios, Backseat Gaming, Mancala Gaming, Skillzzgaming, Apollo Games, G Games, Fortune Factory Studios, All For One Studios (ALL41), OneTouch, Mobilots, Revolver Gaming, Reevo, Spearhead Studios, Gamino, Foxium, Axolot Games, Mascot Gaming, SlotMill, Onlyplay, Triple Edge Studios, Crazy Tooth Studio, Amusnet, Patagonia, PGsoft (Pocket Games Soft), Worldmatch, Switch Studios, Gamebeat, OctoPlay, Fugaso, Felix Gaming, Skywind Group, Iconic21 (BETER Live), Gamevy, AvatarUX, Gamzix, 1spin4win, Just For The Win, PatePlay, Winfinity, Thunderspin, Golden Rock Studios, Stormcraft Studios, 7Mojos, Hacksaw Gaming, 18Peaches, Ruby Play, Asia Gaming, LAMBDA gaming.

Bonuses and codes offered by Rolletto Casino

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. There are currently 10 bonuses from Rolletto Casino in our database, and all offers are listed in the 'Bonuses' section.

Note: Our separate page features details on Rolletto Casino bonuses for additional information about this casino's offers.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (35)

Withdrawal limits

per month

€15,000

per week

€7,500

Games

Show all

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Language options

English website

All languages (11)

English customer support

All languages (5)

English live chat

All languages (5)

Game providers

Show all (84)

Casino screenshots

Positives

VPN allowed
Deposits by cryptocurrencies are accepted
Live chat support is available 24/7
Huge selection of game providers
Massive selection of games including wide variety of live dealer games

Negatives

Strict dormant account policy
Limited responsible gaming options
Not all of the terms and conditions are translated to the language option provided on the website

Author: Mirka Dubasova Last updated: 23 Dec 2025 Anything incorrect or missing? Let me know

Rolletto Casino bonuses

Browse all bonuses offered by Rolletto Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Rolletto Casino

This is a place to share experience with Rolletto Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Mixed

Rated by 86 users

Very positivePositiveNeutralNegativeVery negative

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We want players to understand gambling.

Salatbar23498

Bronze

Germany

• 1 month ago

I have experience playing in over 50 casinos. This is one of the worst. Simply awful.
Support is simply unreachable.
The page loading times are abysmal.
There is a very limited number of games.
I would advise against this casino.

Extremely long loading times on the page
Extrem lange Ladezeiten auf der Seite
Limited number of games
Begrenzte Spieleanzahl
Support is unavailable.
Support ist nicht erreichbar

smc199191

Bronze

United Kingdom

• 2 months ago

Brilliant casino would give it a 5* rating customer service is always lovely and I will definitely be a returning customer

Fast withdrawal
Friendly customer service
Lots of games
Fast website
Many payment methods

Jhg999

Bronze

United Kingdom

• 3 months ago

Great wee casino. Very fair win vs losses ratio if you love spinning games! If your a regular slot player some sites can just feel like they are smashing you but I find these guys are fair balancing your losses with decent wins. Chat staff actually helpful and not rude. Prompt withdrawals I’d argue compared to their sister sites which are still good but seems to be a bit quicker here.

Impressed overall. My go too over high street bookmakers.

Fast withdrawals - in your bank usually within a day. If your a late night player usually funds hit my bank in the morning ready for my day
chat staff actually helpful and friendly
fair wins vs losses. Over time it feels like it your actually getting some fun winning compared to some sites which just give low RTP and no fun.
Pretty simple verification to begin playing quickly
Winnings have always been honoured

10 min deposit however not a major issue
Honestly been using these guys I believe close to a year and had no issues

Sadface1888

Bronze

United Kingdom

• 4 months ago

Love these guys, Closed my account set up a new 8 months later spend a few thousand finally won. Went to collect said I had a duplicate account took 80% of my balance and said it was an automated deduction and the system cannot address. Any casino that has a mechanism of taken unlimited money with out a way of paying it back it’s dangerous .. please do not use

Don’t use these guys , they hide behind the automation of the system and keep your balance . ******Dangerous*****

Rocky_210690

Silver

India

• 4 months ago

Rolletto casino is the worst online casino I have ever played at.

They have scammed me off my winning of €100.They said I have multiple accounts and wont be paying me my full winning of €100.They just paid me half of my actual winning i.e €50

I only have one account and I clearly informed them and still they stole half of my winning.

They also do fake giveaways on X and Instagram, I know several people who won Rolletto giveaways multiple times but never recieved any of thier rewards.I dont know how this scam casino has such high rating. They are bunch of thieves who stole my money.

Rolletto dont deserve good rating they are the worst scam online casino I know.

I would request others to Never play at this casino and prevent yourself from being getting scammed like me.

Good selection of games.
Regular giveaways on social media.
Several Deposit options

Slow and Laggy website takes a lot of time to even open games.
Fake giveaways on social media I know several people who won thier X/twitter giveaways many times but have not got the reward even after weeks.
Customer support is shady they dont reply to your queries for days.
They don't want to pay when you win at thier casino ( from my own personal experience).

ajb4

Silver

United Kingdom

• 6 months ago

Rolletto Confiscates Player Funds and Blocks Accounts After Verification – Stay Away!

Review:

As a UK-based player, I would like to share my deeply concerning experience with Rolletto Casino. I deposited over £1,600 between March and June 2025, using verified payment methods including Mobilum and trusted UK-based financial services.

At first, everything seemed legitimate — the platform accepted all deposits without any issues and allowed me to complete full account verification (KYC). However, once I attempted to withdraw my balance, my account was suddenly blocked without any valid justification.

The casino later responded, stating that my account was either "duplicated" or that I was not allowed to play due to jurisdictional restrictions. This is completely absurd — if Rolletto knows it is not licensed to accept players from the UK, why did it:

Accept multiple deposits from a UK card and Revolut account,
Approve my UK documents during KYC,
Wait until I requested a withdrawal to freeze my access?
This is a textbook example of predatory and deceptive behavior. It is clear the platform had no problem accepting my funds, but is using the Terms and Conditions as a weapon only after I requested a payout. Their own rules mention that refunds may be considered in the case of technical errors or exceptional circumstances — and this clearly qualifies as such.

Furthermore, their responses were vague, copy-pasted, and contradictory. In one reply, they stated that I had a "duplicate account," and in another, they admitted they have no UKGC license and it's up to me to verify legal status before using the service.

This is not only unethical, but potentially illegal under UK and EU consumer protection law. I have filed formal complaints with:

The UK Gambling Commission (UKGC),
The Financial Conduct Authority (FCA),
My card issuers (Revolut and Starling Bank),
The payment processors involved (Mobilum and ZPAYMPF).
I strongly urge all players to stay away from Rolletto. This is not a safe or transparent casino. If you’re from a restricted country — especially the UK — avoid this platform completely. They will take your money, verify your identity, and then block your withdrawals with no appeal.

Fast deposit

Blocks accounts after requesting withdrawals
Accepts UK players despite lacking a UKGC license
Contradictory and misleading communication
Refuses refunds despite clear "technical issue" grounds
Provides no appeal process or independent dispute resolution
Uses vague, copy-pasted responses
Violates responsible gambling principles

Svettrulle

Silver

Sweden

• 10 months ago

Nothing more to say that this casino just wanna take your money and doesnt follow laws or rules according to gambling problem/issues.

Sadly this manager do a copy and paste and pretend that you nobody can check this info pretty easy.

Dont gamble here!

Nothing at all

Support very bad.
Can open and deposit even if you closed/self excluded your self from other casinos within same group. Shouldnt be able to open at all. Same info used.

shanty13

Platinum

Germany

• 1 year ago

I deposited twice there, which went smoothly, I have now won €50 and am excited to see how the payout works. Unfortunately the verification is a bit complicated, you don't receive any emails about verification, let alone the withdrawal request. According to their website, my verification went through, I'm really excited. If everything goes smoothly, I'll give it 5 stars, so I'm giving it a neutral rating for now, the game selection is OK. I'm impressed, verification is super fast, as is the payout.

Verification top
Verifizierung top
Payout very fast
Auszahlung sehr schnell

RTP unfortunately not so good
RTP leider nicht so gut
Unfortunately, many games are missing
Viele Spiele fehlen leider

Elenis03

Bronze

United Kingdom

• 1 year ago

Foreign casino not regulated by gambling commission accepting players from UK . Good choice of casino games although most of them not available to UK players.
Good customer service and chat, although some agents mislead the players with the wagering requirements from mystake ( 40 × for roletto, 45× mystake ) and that happens because same agents answer chats on both sites.
RTP lower than the game states for gross manipulation of the games ( spinning without interruption, countless error messages, etc ).

Fast withdrawals
Fast customer service
24 h chat

Low RTP
Continuous game interruption
10% non wagering cashback bonus at discretion of management
Rude managers

Caniggia2021

Diamond

Brazil

• 1 year ago

Terrible Casino, bad verification, email support doesn't help at all, difficult to make withdrawals, account closed successfully, I don't recommend the house or the company.

Anything
Nada

Confusing casino, I don't recommend the company, difficult verification
Casino confuso,não recomendo a empresa, verificação dificil

mk_73

Bronze

Sweden

• 1 year ago

Trash bin! Doesn't pay out even 20€! They are still on my account for months! I thought to make this tiny withdrawal just to test them, but no! A waste of time!!!

Nothing

Everything
Support is clueless. Doesn't have connections with other departments

Ldm123

Bronze

United Kingdom

• 1 year ago

This casino manipulates withdrawals. They will not let you reverse a withdrawal if you have a balance, they will not process withdrawals in under 2 days if you have a balance. But, if you have a zero balance, they will reverse a withdrawal so you play it off.
They are also running with an expired license.
And you won't get any response other than a single line reply from their email address.

No licence
Unfair withdrawals
Manipulates terms and conditions to suit

guimajo

Bronze

Brazil

• 2 years ago

The casino is very good, it has a great variety of games and the support is excellent, several payment and withdrawal methods too, in addition to the sports betting session. My only problem was in relation to withdrawals, as they are slow and the withdrawal limit is low and you cannot request several withdrawals at once, you have to wait for a withdrawal to be processed before making another.

Various games
Vário jogos
Sports betting
Apostas esportivas
Fast deposit
Depósito rápido
Attentive and helpful support
Suporte atencioso e prestativo
Quick Account Verification
Verificação de conta rápida

Delayed withdrawal
Saque demorado
Low withdrawal limit
Limite de saque baixo

Anonymized485

Platinum

United Kingdom

• 2 years ago

Terrible customer service they don’t have operators who know anything about the casino, all very odd. I tried this casino for the simple reason to establish whether players from the UK can register! They can indeed!

Lots of games

Poor withdrawal options
Strange deposit ID
Customer support is as good as a chocolate teapot
Strange links popping up bearing no relation to the casino - all very odd

punky1993

Bronze

Macedonia

• 2 years ago

After i made my deposit for the 20 FS promo i didnt receive. I contacted support and told me its not longer valid. It was writen on their web and also here on Casino Guru that its valid so you need to change that so other people would know

They gived me the promo and i really appreciate it so i am giving update for this with positive review!

Rolletto Casino

Dear punky1993,

First and foremost, we extend our heartfelt appreciation for sharing your valuable feedback and for your kind consideration. We deeply regret that your experience did not meet your expectations, and for this, we sincerely apologize.

We are pleased to inform you that the technical issue has been successfully addressed, and the bonus offer remains active. If you could kindly provide us with your username, we will swiftly credit your account with the allocated spins.

With Regards
Rolletto team

esche1488

Bronze

Germany

• 2 years ago

Deposit was immediately in the casino, payment on the account and KYC within 7 hours.
Almost all games VPN friendly and German speaking support!
All in all a very cool casino

Fast payout
Schnelle auszahlung
Fast KYC verification
Schnelle KYC Verrifizierung
Many games
Viele spiele
Many providers
Viele Anbieter
VPN allowed
VPN erlaubt
Banned games do not open
Verbotene Spiele öffnen nicht
250% welcome bonus 30x wager
250% willkommensbonus 30x wager

Page is very bright and that bothers me personally
Seite ist sehr Hell und das stört mich persönlich

Maxigu

Bronze

Austria

• 2 years ago

I discovered that I am fond of Rolletto, a website that provides a vast collection of games. One aspect that caught my attention was the verification procedure. Typically, I prefer to undergo the verification process before depositing funds at an online casino, and I did so with Rolletto. Contrary to my expectation, the verification process was straightforward and conventional.

After completing the verification, I proceeded to gamble and relished the experience. In general, I feel comfortable gambling on Rolletto since I don't have to be concerned about depositing or withdrawing my earnings, because they also have Crypto payments. It is a remarkable platform that enables you to enjoy the complete gameplay.

AleKing44

Diamond

Germany

• 2 years ago

I deposited €70 at the casino and used the 250% bonus, I had a horrible experience at this casino. 70% of the providers don't work. The rtp = 0. No profit at all, everything went through completely dead.

Welcome Offers,No Maxcashout,Fast Deposit.
Willkommensangebote,Kein Maxcashout,Schnelle Einzahlung.

No RTP.
Keine RTP.
There are no prizes here
Gewinne gibts hier nicht
70% of the providers don't work
70% der provider funktionieren nicht

MrP66

Unregistered user

United Kingdom

• 2 years ago

Utterly dire site. Games ok, but don't expect to get any winnings!!! You will be jumping through hoops and lose the will to live. Customer agents, beyond poor and even if you get through all the hurdles, good luck getting you hard earned cash. I would definately stay away, they take cash quick enough, they do NOT want to pay it out!! Be warned and be prepared that no matter what you submit to verify, with be declined and declined.

Nothing............
Games are ok but be prepared to lose a lot before winning anything
$hitttttttt!!!!
$hit and be warned
Be prepared to never ever see winnings!
Verification is an utter farce
Chat is beyond poor and obviously not English
$hit $hit $hhiitttt $hittttttt
$shittttttt
$hhhhiiiittttt

Everything
Withdrawal near on impossible
Customer agents, beyond dire
Verification, like pulling teeth
Quick enough to take cash
No bonuses bar when you first deposit

Tutzen

Silver

Denmark

• 2 years ago

Super good online casino! On my personal top 5 of the best casinos 😃👍 They have a huge selection of games from the biggest game providers and then they have many payment options + 24 hour online support.

Many games
Mange spil
24 hour online chat support
24 timers online chat support
Many payment options
Mange betalingsmuligheder
Loyalty cashback
Loyalitets cashback

Have nothing negative so far
Har ikke noget negativt indtil videre

Twenty

Unregistered user

Japan

• 2 years ago

Worst casino on internet, "Rated as best bitcoin casino" on the footer, but please all, don't go there !

Everything is fine when you depo & gamble, but they need 3 DAYS to made a crypto withdraw!!! Like send USDT to them take 5mn, but they need 72h to send you YOUR wins.

It's a trashbin, for me isn't fair to do that.

cool in house games

3 days to withdraw crypto
worst support ever
not friendly aspect, no chat, nothing
very bad one

ManuelHofer

Bronze

Austria

• 2 years ago

This is the worst casino I have ever played in. At first, 341 euros were debited from my account, and they wrote a letter that they would not return it, and when I won the deposit again and won 40 euros, and processed the withdrawal, my account was blocked. I lost 400 euros, I DO NOT RECOMMEND THIS CASINO

theft of funds

brendonjhoni

Bronze

Brazil

• 3 years ago

I have a problem with them, at first I checked the account as usual, I made an amount and tried to withdraw via pix, I couldn't, they told me that I could only do it via btc, eth, ok I did the procedure and withdrawn, now I tried a second withdrawal because my balance was high they again denied for pix and said it would be possible for btc or eth again I did the procedure, they denied and asked me to send a photo with paper written my login, full name, date and name of the site, I did they replied that it was ok verification, I tried again to withdraw, again they denied the withdrawal the way they chose me to do it, they said I needed to send a video saying in English my name, company name, date and login, I did and sent it they denied it again, now I am waiting for the contact via email, I'm sure they asked for some more verification, the worst house I've used to date!

does not accept losing
não aceita perder

Tamera

Platinum

France

• 3 years ago

Awful experience on this casino.
Big delay on bitcoin deposit
and no RTP indicate for slot, I deposit a lot and couldn't have a small win.

nice design casino. Welcome bonus increase when you deposit with crypto. Sport bet and esport available

Impossible to win, even a small wins, Bet on small amount on playngo and coulnd't get any bonus and no wins (750€).
Bad experience and chat rude
I don't recommand this casino
I think that its not real slot, I tried to open a YYDRASIL and it says that this slot is on an other website

mrmileena

Diamond

Switzerland

• 3 years ago

I have joined this casino the other day and i won 270 euros on my second deposit of 20 euros.

Before playing, i made the verification so i sent all documents needed. There was a tick on every document and my account was marked as verified so i deposited to play.

I won 270 euros and i asked for a withdrawal. After 2 or 3 days, they rejected my withdrawal, asking me to do a selfie which i already did by the way when the account got verified, but now they ask i not only hold my id card with me but also a paper with my name on it and actual date. This is totally absurd, like we were in a prison...

I am sure they did this because i canceled the first withdrawal of 100 to win more and i lost, and they only did this in the hope i continue playing like most of the players and lose everything so they do not have to pay. If something was wrong with my verification, my account would not have ticks and marked as verified before i made the deposit.

They succeeded, i lost from 270 euros to 150. I still asked a withdrawal of 150 since i deposited 40, i want to leave as a winner, at least by them because i do not like their practise.

To end, they ask me to change my iban, how can you change an iban when it is the one you have on your card and account, you cannot just change it like that, it is not a pair of shoes.

They have a lot of slots i actually like.
Chat is friendly and support well.

Everything was said above.

julinho26

Bronze

Portugal

• 3 years ago

Good afternoon, I hereby warn all online players of this casino to pay attention to certain situations. I played in this casino for some time and had a great impression of it at all levels. The worst was when problems arose that I describe below.1- I was recently blocked for 4 days in the double double bonus poker game, but I had access to all the games except this one, I asked for clarification and they couldn't say anything, after 4 days I got access again. I verified after contacting players that they always had access to this game, I think I was blocked for having won large amounts and when I went back to playing I noticed right away that the game had been changed. 2- I had asked support because they do not give direct access to the deposit limits made by us and I asked for a weekly deposit limit of 3750 euros, they confirmed I trusted and never checked. In the week of June 26th to July 3rd, out of curiosity I went to see the volume of deposits and saw that I had made deposits in the amount of 5010 euros, I complained to the casino and asked why they had not blocked at 3750 euros. I asked the casino to return 1260 euros of the excess, many days passed they said they didn't have this function after all, despite being written in Responsible Gaming. Every day I asked for the return of the excess deposited. Finally they put the 1260 euros in the account. I tried to withdraw but I couldn't and they said that this money of mine had to be wagered once in total, I replied that the money was not a bonus but my money. After many days they had the audacity to say that in order to withdraw this MINE money I would have to give them a commission of 20 percent. Tired of this situation I agreed and finally I raised 1008 euros. Conclusion all goes well until problems arise of their own fault Be careful with these situations. In the casino there is an excellent professional named Mr Levan who always tries to solve situations, but is limited in his actions. In the end they closed my account cowardly without giving me any explanations. Beware of this casino.

Boa tarde venho por este meio avisar todos os jogadores online deste casino para terem atenção a certas situações.Joguei neste casino algum tempo e tinha óptima impressão dele a todos os níveis. O pior foi quando surgiram problemas que abaixo descrevo.1- há pouco tempo fui bloqueado por 4 dias no jogo double double bônus poker, mas tinha acesso a todos os jogos menos a esse preferido, pedi esclarecimentos e não souberam dizer nada, passado 4 dias tive novamente acesso. Verifiquei após contato com jogadores que eles sempre tiveram acesso a esse jogo, penso que fui bloqueado por ter ganho quantias elevadas e quando voltei a jogar notei logo que o joga tinha sido mexido. 2- Tinha pedido ao suporte pois eles não dão acesso direto aos limites de depósito por nós efetuados e pedi um limite semanal de depósito de 3750 euros ,confirmaram confiei e nunca verifiquei. Na semana de 26 de junho a 3 de julho por curiosidade fui ver o volume de depósitos e vi que tinha efetuado depósitos no valor de 5010 euros, reclamei junto do casino e perguntei porque não tinham bloqueado aos 3750 euros. Pedi ao casino retorno de 1260 euros do excesso, passaram muitos dias disseram que afinal não tinham essa função apesar de estar escrito no Jogo Responsável. Todos os dias pedi o retorno do excesso depositado. Finalmente puseram os 1260 euros na conta. Tentei levantar não consegui e disseram que este dinheiro meu tinha que ser apostado uma vez no total, retorqui que o dinheiro não era bônus mas sim dinheiro meu. Depois de muitos dias tiveram o arrojo de dizer que para levantar esse dinheiro MEU teria que lhes dar uma comissão de 20 por cento .Cansado desta situação acedi e finalmente levantei 1008 euros. Conclusão tudo corre bem até surgirem problemas com culpa deles Tenham cuidado com estas situações. No casino existe um excelente profissional de nome senhor Levan que tenta sempre resolver as situações, mas está limitado nas suas acções. No fim encerraram a minha conta covardemente sem me darem explicações. Cuidado com este casino.

Mr Levan
Senhor Levan

Now? All
Agora? Tudo

Rickymm

Unregistered user

United Kingdom

• 3 years ago

I mean.. I was a bit scared at first after depositing quiet a bit , verifications took a while and after reading so many bad reviews I thought I’d never get any winnings out . But for my surprise two days later my withdrawals were approved and literally within 2 hours I got my winnings in my bank account. I can honestly say that I’m pleased with the casino.although they could improve a bit on live support . The only downside of the casino is that not all game providers are available for UK players

Arek55

Bronze

Germany

• 4 years ago

Very good casino. 50 free spins no deposit !!!

Hotty90

Bronze

Germany

• 4 years ago

Great casino where you can play games that were fun

Very friendly customer support
Sehr freundlicher Kundensupport

Takes a long time for the bonus to be credited
Dauert etwas lange bis der bonus gutgeschrieben wird

andgam7

Bronze

Russia

• 4 years ago

ROLLETTO.COM does not pay me winnings for no reason 325 eur - my login andgam7
They operate according to the following algorithm:
- I am ordering a withdrawal of funds
- rejected and requested verification
- I am successfully passing verification
- re-ordering withdrawal of funds
- rejected and requested verification again
And so it goes on again and again
A NEW TYPE OF FRAUD . PLAYERS BE CAREFUL. AVOID FALLING INTO THE TRAP

don't give away winnings

Safety Index of Rolletto Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Rolletto Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.8/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be mostly fair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a slightly negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

Playing restricted games while wagering bonuses may forfeit bonus balances
T&C copied from the casino's website (in English):
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Other factors

Low win limit: €200,000 / spin or game round

Complaints about Rolletto Casino and related casinos

(143)

143All1Opened1Unresolved48Resolved93Rejected

Complaints directly about Rolletto Casino

Our verdict Case closed

Player's withdrawal request is delayed.

The player from the United Kingdom encountered a rejection on his withdrawal attempt of 7500 from the casino. The Complaints Team initiated communication to clarify the situation by asking about previous withdrawals, KYC verification, payment methods, and contact with customer support. The player eventually marked the complaint as resolved, and the case was closed by the Complaints Team. The resolution details were not explicitly stated, but the issue was considered settled with the player's confirmation.

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Resolved Submitted: 12 Dec 2025

Disputed amount: €7,500

Our verdict Player stopped responding

Player's withdrawal has been delayed.

The player from Germany had been waiting two weeks for a refund of a rejected withdrawal of 1989 Euros, which had initially been sent back to the payment team due to regulatory measures. Despite multiple contacts with support, he had not received his funds or any explanation, and he was seeking assistance to resolve the issue. The player did not respond to requests for further information and evidence needed to investigate the case. Consequently, the complaint was closed due to lack of communication.

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Closed Submitted: 07 Dec 2025

Disputed amount: €1,989

Current status Waiting for casino to reply 5d 1h 18m 2s

Player’s account has been closed without reason.

The player from Croatia has his account suspended due to an alleged terms breach, which he disputes, resulting in the loss of 73.98€. He asserts that he did not commit any violations and is fully verified on the casino site.

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Opened Submitted: 24 Nov 2025

Our verdict Insufficient evidence from player

Player's account was reopened

The player from the United Kingdom expressed concern over the casino's handling of her self-exclusion requests, having successfully reopened her account within the exclusion periods. She believed the casino was not adhering to responsible gambling standards and had difficulty obtaining the complaints procedure. The Complaints Team acknowledged her concerns but stated that without sufficient proof of a gambling problem in her self-exclusion request, they were unable to assist further. Consequently, the complaint was closed, and the player was advised to follow the casino's responsible gambling policy and seek professional assistance if needed.

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Closed Submitted: 02 Nov 2025

Disputed amount: £12,000

Our verdict Insufficient evidence from player

Player requests deposit refund due to self-exclusion issues.

The player from the United Kingdom raised concerns about the casino allowing multiple sign-ups despite his self-exclusion attempts, emphasizing the lack of adequate checks. He requested a refund of £11,808.60 in deposits, citing violations of UK gambling regulations regarding credit card usage. The Complaints Team informed him that, without direct proof of his self-exclusion or acknowledgment from the casino regarding his gambling issues, they were unable to confront the casino. Consequently, the complaint was closed due to insufficient evidence to support his claims.

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Closed Submitted: 17 Oct 2025

Disputed amount: £11,808

Our verdict Insufficient evidence from player

Player’s account closure leads to formal complaint.

The player from the United Kingdom had filed a formal complaint regarding several thousand pounds in transactions processed by offshore gambling websites, despite being enrolled in GamStop. She had demanded a full refund of her deposits, complete transaction records, confirmation of document deletion, and a response timeframe, citing serious misrepresentation and breach of UK law. The issue was not resolved as the Complaints Team had found the evidence insufficient to support the claims, noting that the casino was not licensed in the UK and thus not bound by GamStop restrictions. The player's accounts had been closed promptly upon her self-exclusion request, and no proof of further gambling activity had been provided. Consequently, the complaint was closed due to the lack of verifiable documentation and regulatory limitations.

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Closed Submitted: 16 Oct 2025

Disputed amount: £2,000

Our verdict Player stopped responding

Player’s tournament prize is delayed.

The player from the United Kingdom had secured second place in Rolletto’s Slot Race tournament, which entitled him to an £800 prize. However, the prize had not been credited to his account, and repeated inquiries to support had not provided any proof of the prize being credited. He sought either the crediting of the prize or verifiable evidence of its status. Due to a lack of response from the player to our communications, the issue remained unresolved, and the complaint was closed.

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Closed Submitted: 17 Sep 2025

Disputed amount: £800

Our verdict Insufficient evidence from casino

Player’s withdrawal is blocked and winnings are confiscated.

The player from India faced issues withdrawing €100 from Rolletto casino after winning a giveaway. Initially, he received a bonus of €30, adhered to the wagering requirements, and requested a withdrawal. However, after changing a critical review on Trustpilot as requested by the casino, his withdrawal was declined due to alleged violations of the bonus terms, which led to a deduction of his entire balance. The Complaints Team concluded that the casino did not provide sufficient evidence to justify the confiscation of funds and account closure, resulting in the complaint being marked as "unresolved." The player was advised on possible next steps for further action.

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Unresolved Submitted: 21 Aug 2025

Disputed amount: 10,149 INR

Our verdict Unjustified complaint

Player's account is closed and balance confiscated.

The player from Norway had his account blocked for allegedly breaching terms and conditions, despite it being his first time using the casino and completing the verification as requested. Additionally, his balance had been confiscated. The Complaints Team reviewed the evidence provided by the casino, which indicated that the player’s account was linked to multiple accounts through shared IP addresses and device information, violating the casino's policies. Consequently, the complaint was rejected as unjustified, as the casino acted in accordance with its terms and conditions. The player was informed of his right to contact the casino's licensing authority for further recourse.

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Closed Submitted: 20 Aug 2025

Disputed amount: £1,000

Our verdict Other

Player’s account is closed without proper verification.

The player from the United Kingdom expressed concern regarding his account at the casino, as he had a serious gambling issue and believed that proper verification and checks were not conducted. He requested a refund due to losing money while in a vulnerable state and asked for his account to be closed immediately. The Complaints Team concluded that the casino acted satisfactorily by closing his account on the same day he reported his gambling problem. As the player had informed the casino of his issues prior to the account closure, the complaint was closed without further action on the refund request.

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Closed Submitted: 15 Aug 2025

Disputed amount: £11,000

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