Viggoslots Casino Review

The player from Germany had encountered a problem with the bonus rules at an online casino. He had deposited 40€, played with a turnover-free bonus, and won 600€. After confirming the termination of the bonus, he had played a restricted game using real money and insisted he hadn't violated any rules since he was using real money. However, the casino had cancelled his payouts citing a violation of their bonus terms and conditions. Despite the player's attempts to resolve his issue, the casino did not cooperate. We were unable to mediate the situation due to the casino's history of non-cooperation, and thus, the complaint was closed as 'unresolved', negatively impacting the casino's rating.

The player from Austria had won a significant amount of money, decided to withdraw €900, and had his account verified. Later, his balance had been reduced, his withdrawal had been canceled and his account had eventually been blocked for allegedly violating bonus rules. The player claimed his winnings were built up from real money, not bonus funds. Unable to access his account, he couldn't provide the required communication and transaction history. We had attempted to mediate with the casino, but due to their history of non-cooperation, the complaint was closed as unresolved, negatively affecting the casino's rating.

The player from Saxony reported that Viggoslots had closed his account due to alleged security concerns, even though he insisted he had never violated any terms and conditions. He hadn't won anything over the past three months, but his account was suddenly locked. The player confirmed that there were no pending withdrawals or other funds on his account when it was closed. We explained to the player that the casino had the right to close accounts at any time as long as they didn't confiscate winnings or funds. As a result, we were unable to assist further and the complaint was rejected.

The player from Germany had his winnings of 250€ confiscated after he spun on a game that the casino had suggested but was blocked for those who deposited with bonuses. The player felt he had been misled and expressed his disappointment with the customer service experience. The player had been a long-time customer and had used bonuses before without any issues. He argued that the casino should have blocked the game for bonus users. We attempted to mediate the issue, arguing that the casino should have reconsidered their decision due to the game's suggestion and the player's minimal interaction with it. However, the casino was unresponsive and unwilling to cooperate, which led us to mark the complaint as 'unresolved'. The player was advised to contact other ADR services or the Antillephone Gaming Authority for further assistance.

The player from Germany had her withdrawal of 670 Euros cancelled by Viggoslots Casino because she was allegedly playing a prohibited game, 'Fear to Dark'. She disputed this, stating that the game was not listed as prohibited. She was refunded her initial deposit of 30 Euros but she wanted her winnings. The player was familiar with the casino's conditions and had played there with a bonus previously. She provided screenshots of the emails that the casino had sent to her, none of which marked any game as prohibited. Despite our attempts to resolve the issue, Viggoslots Casino was uncooperative. We advised the player to contact the Antillephone Gaming Authority for further assistance and marked the complaint as 'unresolved'.

The player from Germany had reported that his account with Viggoslots was blocked, which he had deemed unfair. He had clarified that his decision to stop playing was due to financial constraints, not a gambling addiction. He also mentioned that €20 had been withheld from him. Despite the player's account being fully verified with previous successful withdrawals, the casino had failed to address his concerns about the outstanding payout. Upon reaching out to the casino, we received no response. Since the casino did not cooperate, we had to mark the complaint as 'unresolved'. We had advised the player to contact the responsible gaming authority - Antillephone N.V. (Curacao).

The player from Germany had encountered issues when he attempted to withdraw winnings from ViggoSlots Casino. After several unsuccessful attempts, the casino blocked his account and retained a deposit of €182.52. The player had been corresponding with the casino for over two months without success and was seeking assistance. We had invited the casino to participate in the resolution of this complaint, but they were unresponsive. Consequently, we marked the complaint as 'unresolved'. We advised the player to contact the Antillephone Gaming Authority for further assistance.

The player from Germany had experienced a delay in his withdrawal process. He had requested a withdrawal of 60€ which had taken more than 64 hours, despite him being fully verified and previous withdrawals taking less than 24 hours. The Complaints Team had advised patience as withdrawals could take a couple of days or even weeks to process due to various reasons such as unfinished KYC verification or high volume of withdrawal requests. The player later confirmed that the withdrawal had been successfully processed. Consequently, the Complaints Team had closed the complaint as 'resolved'.

The player from Germany had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The Complaints Team had advised the player to be patient and wait at least 14 days after requesting the withdrawal before submitting a complaint. After some communication, the player confirmed that his issue had been resolved and he had received his winnings. As a result, we marked the complaint as 'resolved' in our system.

The player from Germany whose account was suddenly closed after changing the verified email address. Despite being confirmed successful, the casino closed the account and he has not received his winnings of 530 euros. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany attempted to withdraw his winnings of 90 euros from Viggoslots. While pending for payouts, he played with 10 euros he had left in his account, which grew to around 55 euros. At that point, Viggoslots processed his payout requests and confiscated both payouts, claiming he still had 50 euros in the account. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany is experiencing difficulties with the verification process. All submitted documents, including official court and insurance papers, have been rejected, and he is not getting assistance via chat. The player later confirmed the issue was resolved.

The player from Germany deposited 100€ and achieved winnings of 760€. After canceling his bonus and withdrawing money, all his winnings were withheld. He was given back only his original deposit. After discussing the situation with support, he was unexpectedly and permanently banned, resulting in the loss of the rest of his capital. The complaint has been closed as 'unresolved' because the casino decided they would not cooperate with us in resolving any complaints.

The player from Germany is facing a withdrawal issue. After using a wager-free bonus and complying with all rules, he attempted to withdraw his winnings of approximately €502. Upon checking his account, he discovered that the casino had reverted his balance to his initial deposit of €65, disregarding his winnings and the applied bonus. The player later informed us that he received his winnings and the issue was resolved.

The player from British Columbia attempted to withdraw her balance but her withdrawal was cancelled due to an alleged breach of the maximum allowed bet during bonus wagering. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany won a total of €500, but the casino is only willing to pay out €50 on the grounds of alleged violation of bonus terms. After gathering more information we concluded the player's complaint is unjustified.

The player from Germany has been accused of breaching the T&Cs. The casino confiscated his winnings and closed the account. The complaint has been closed as 'unresolved' because the casino decided they will not cooperate with us in resolving any complaints.

The player from Croatia requested a withdrawal more than a month before submitting this complaint. Unfortunately, he has not yet received his winnings. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.

The player from Bavaria submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint has been closed as 'unresolved' because the casino decided they will not cooperate with us in resolving any complaints.

The player from Germany had his bonus winnings cancelled due to a bonus rules violation. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.

The player from Ireland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Berlin requested a withdrawal less than two weeks prior to submitting this complaint. The payment wasn't processed and there seemed to be an issue with the player's bonus. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

The player from North Rhine-Westphalia has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany has deposited funds to activate a Welcome bonus. Unfortunately, promotional offer couldn't be activated due to a payment method used for a deposit. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from Germany has been accused of breaching bonus terms by placing single bets greater than the allowed ones. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany was accused of playing restricted games. However, the casino also confiscated winnings accumulated with real money deposits. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

The player's winnings were voided for breaching bonus conditions. We ended up closing the complaint as ‘against fair gambling’ because the casino voided the player's winnings for playing excluded games during bonus play.

The player from Germany has tried to block their account on several occasions. Unfortunately, all the enquiries were ignored. We rejected the complaint because the player didn't respond to our messages and questions.

The player from New Zealand has been accused of breaking the promotional T&Cs by playing restricted games. We closed the complaint as 'unresolved because tThe casino did not respond to the player's complaint. As we believe that games that are not allowed to be played during bonus play should be blocked at software level (i.e. casinos shouldn’t even let players play such games), the complaint was marked as ‘Against fair gambling codex’.

The player from Germany has been accused of breaching bonus terms and conditions. Subsequently, all the promotional winnings have been cancelled. We rejected the complaint because the player didn't respond to our messages and questions.

The casino confiscated winnings from a player who played with a bonus basing their decision on a rule about the bonus-restricted games. The player claimed he had played only the Mystery Joker 6000 slot made by Play'nGo, which was not mentioned in the list of bonus play restricted games. The winning amount was not mentioned, the casino did not reply to the complaint and was not cooperative in solving this issue.

The player realized he had a gambling addiction problem and asked the casino to close his account. Unfortunately for the player, it seemed that he did not mention the gambling addiction at first, he only asked for his account to be closed. The player was requesting a full refund of his deposits made from the beginning of the year 2020. Askgamblers team concluded that he had a right for a refund but only from a later date when he provably mentioned the gambling issues. No updates since then.

The player has set a deposit limit to be 1€ per day. However, after he made a deposit of 450€ (amount way above his limits) it was accepted automatically. When he contacted the support about this they said they would let the IT department to investigate it. The player's account got permanently closed and the support team stopped responding. No further updates since then.

The player from Finland made a deposit, took a bonus and played a slots game. He won over 1400€ with the in-game bonus feature. After completing the wagering requirements, the player was left with 1335€, which he tried to withdraw but the casino refused to pay out his winnings and accused him of breaching the promotional terms & conditions. The player has raised this issue with the relevant regulatory body but there is no known final decision yet.

The player from Germany has been accused of playing a restricted game while wagering bonus funds. Additionally, his winnings have been confiscated. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany had had issues with her casino account after she moved and didn't update her address. This had resulted in problems with payment verification and her withdrawal request had been declined. After she provided proof of address and made multiple attempts to contact the casino, her address was updated and verification was completed. However, her payout was still pending. We had advised her to wait for 14 days for the payout to process. Eventually, she confirmed that she had received the money, resolving the issue.

The player from Australia had reported a delay in his withdrawal request at Evolve Casino which had been pending for over a month. Despite having a verified account and a history of error-free transactions, he had received only generic responses from the casino. After a series of communications, the player had decided to cancel the withdrawal and converted it to Bitcoin, which was paid out the following day. Following this, the player had closed his account. We had marked this complaint as 'resolved'.

The player from Quebec is experiencing a delay in receiving a withdrawal that was supposed to take 48 hours according to the casino's policy. He has had no updates and received no assistance from the support team. The complaint was resolved as the player received his money.

The player from Bavaria has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.