HomeComplaintsEternal Slots Casino - Player is frustrated with delayed withdrawal process.

Eternal Slots Casino - Player is frustrated with delayed withdrawal process.

Amount: $36

Eternal Slots Casino
Safety Index:Low
Submitted: 23 Sep 2024 | Case closed : 11 Oct 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 weeks ago

The player from Texas had completed the playthrough requirements but faced prolonged account verification and was then informed that he needed to deposit again for verification. Frustrated, the player believed the casino was using excuses to avoid payouts. The player did not respond to our inquiries, which led to the closure of the complaint.

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Public
1 month ago

Played all the way through there 40 times playthrough requirements was ready to cash out. took them forever to verify my account once I finally did now they tell me I have to deposit for verification. Long story short no matter what you do they'll always come up with another reason not to pay you they can keep the $36 don't deposit with this casino it's a scam

Public
Public
1 month ago

Dear allenwbiggs,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Eternal Slots Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please specify how much in winnings are you attempting to withdraw?
  • Could you please list the casino's reasons for the delay in payout?
  • Could you please explain when your account has been verified and withdrawal requested?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Public
Public
1 month ago

Dear allenwbiggs,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Public
3 weeks ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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