HomeComplaintsDreams Casino - Player’s complaints of non-payment and lack of support.

Dreams Casino - Player’s complaints of non-payment and lack of support.

Amount: 90 ₮

Dreams Casino
Safety Index:Above average
Submitted: 05 Dec 2023 | Case closed : 19 Dec 2023
Case closed Our verdict

Other

REJECTED

Case summary

11 months ago

The player from Croatia is experiencing issues with payment and has found the casino's support service unresponsive through the contact information provided on the site. The complaint was rejected as the player failed to cooperate.

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11 months ago

Problems with payment, support service not on email that they have put on their site, this casino is a scam!

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11 months ago

Dear pskoljarev,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Dreams Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

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11 months ago

Dear pskoljarev,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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11 months ago

elaborate, you have 2 email adress of customer service on your site and on no of those two mail any email sent CAN NOT BE DELIVERED, as a second i post a simply question and waiting for answer 10 days no body reply.

what is there to elaborate Mr. Nick?

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11 months ago

Dear pskoljarev,

Please note that we are not the casino therefor we have no idea what is your issue. Please describe it in order to proceed in resolving the complaint.

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11 months ago

if you know what is customer support and for what people use emails like nick@don t make me fool.com, then you should understand what i m writing, do you speak english nick? whould you elaborate how you learned to read letters?

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11 months ago

The complaint will be now closed for non-cooperation from the player's side.


Please also note that any additional harassment towards any of casino.guru members will lead to permanent ban.

Edited by a Casino Guru admin
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