The player from Germany is waiting for her withdrawal to be processed. We rejected the complaint because the player didn't respond to our messages and questions.
Desert Nights Casino - Player’s dissatisfied with the withdrawal process.
Amount: €150
Desert Nights Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Dear Ladies and Gentlemen.
I played Dessert Night at their casino on December 29th, 2020 and won € 150. I haven't received my money to this day.
Automatic translation:
Public
Public
3 years ago
Dear Tina,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please confirm that you passed KYC? Have you ever made a successful withdrawal before? Have you accumulated your winnings by playing with a bonus?
Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
3 years ago
Thank you very much for your reply, Tina. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.
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