DelOro Casino - Player's withdrawal is delayed due to pending verification.

I have uploaded my KYC verification documents to the casino site in order to request a withdrawal.

However, even though it has been about a month since I submitted the documents, the verification is still on hold, and I can't proceed with my withdrawal request.

When I contacted support, I received a confusing response suggesting that playing more could speed up the document verification process.

I kindly ask for your cooperation to ensure I can successfully withdraw the winnings I earned fairly.

※Attachments

・Image showing the date of the last deposit (over a month has passed)

・Image showing the documents still on hold

・Image of the chat with support

Dear Charlie333,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please confirm that the details on your documents exactly match the information on your casino user profile?

Which specific documents did you provide, and when did you last submit a document to the casino? Additionally, have you ensured that all documents were sent in high quality and in the correct format?

Has customer support indicated how long the KYC process is expected to take?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika