Crypto Loko Casino - Player faces withdrawal cancellations.

Played through all my requirements. Wanted to make a withdrawal. Sent in my ID. Contacted 24/7 chat numerous times. Each time they say withdrawal will work, but each time it's canceled. No follow through. I did my part and deposited money played through all wagering requirements and when it's time to withdraw, no one seems to know how to help me. But depositing is easy as 123.

Dear Mic_Roy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm that you have passed the full KYC verification?

Have you accumulated your winnings with or without an active bonus?

Could you please advise if you made any successful withdrawals from this casino in the past?

What is the status of your most recent withdrawal request?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your response.

Best regards

Veronika

Yes I passed my KYC

I had winnings with an active bonus. But even tried to pull way less $250 usd, and it still cancelled.

Have made over 5K in deposits. Never has a successful withdrawal.

My most recent was cancelled.

I was up to 11K at one point, tried to make numerous attempts, contacted customer service over 8 times in one day.

I was stalled out, until I played out all my winnings.

Could you please forward any relevant communication between you and the casino regarding the withdrawal issues to veronika.l@casino.guru? Thank you very much.

Dear Mic_Roy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.