CosmicSlot Casino - The player struggles to withdraw his money.

I have been trying to withdraw 600 dollars for a while now and they keep on sending email saying that I have to request again the payment because it has expired (the request). This has happened about 8 times already and without success I keep on sending emails to them and no help whatsoever from them to fix this problem.

Hello dralililopez,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CosmicSlots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello DRALILILOPEZ and CasinoGuru team!

We are pretty sorry for the inconvenience that you got while withdrawing your winnings. We got some technical issues with the payment method that you chose. We are asking you to request your payment once again and you will get your payment in the shortest period.

Also, we sent you pm emails with this request.

After you will get your winnings please contact our support team to get "sorry" bonus.

Best regards,

CosmicSlot Team

Dear DRALILILOPEZ!

The payment was just done please let us know when you will get it on your balance!

Once again sorry for the inconvenience and we wish a lot of luck to you!

We are waiting for you back in our casino!

Best regards,

CosmicSlot Team

Dear dralililopez,

Please let us know once the payment arrives so we can close the complaint accordingly.

Dear Nick,

the payment has arrived, thank you so much for your help I really really appreciated!!

you can go ahead and close the case now,

sincerely,

Dralililopez

Thank you dralililopez for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick