HomeComplaintsCobraSpins Casino - Player’s attempts to close the account have been overlooked.

CobraSpins Casino - Player’s attempts to close the account have been overlooked.

Black points: 32

Amount: £50

CobraSpins Casino
Safety Index:Very low
Submitted: 16 Jan 2021 | Unresolved : 28 May 2021
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

3 years ago

The player from the United Kingdom has tried to close the account on several occasions due to a gambling problem. Unfortunately, all requests were ignored. The complaint was closed as unresolved as the casino did not respond to us.

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3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago

Dear Claire,

Thank you very much for submitting your complaint and attaching these screenshots. I’m sorry to hear about your problem. Before we’ll move on with this complaint, could you please confirm, that you haven’t received any replies from the casino regarding your self-exclusion requests?

Please forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

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3 years ago

Hu

Just to confirm I’ve had no replies at all from cobra spins.

Thanks


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3 years ago

Thank you very much Claire for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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3 years ago

Thank you Kristina

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3 years ago

We will now try to contact the casino and let them know about your issue.

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3 years ago

We haven't receive any answer from the casino yet. Extending the timer by 7 more days to give the casino time to respond.

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3 years ago

Unfortunately, we still haven't receive any respond from the casino. I'm really sorry that we could not help you more, but as the casino is non-responsive, there isn't much we can do. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly help.

Best regards,

Nick

Casino.guru

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