The player from the United Kingdom has tried to close the account on several occasions due to a gambling problem. Unfortunately, all requests were ignored. The complaint was closed as unresolved as the casino did not respond to us.
CobraSpins Casino - Player’s attempts to close the account have been overlooked.
Black points: 32
Amount: £50
CobraSpins Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
3 years ago
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3 years ago
Dear Claire,
Thank you very much for submitting your complaint and attaching these screenshots. I’m sorry to hear about your problem. Before we’ll move on with this complaint, could you please confirm, that you haven’t received any replies from the casino regarding your self-exclusion requests?
Please forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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3 years ago
Thank you very much Claire for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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3 years ago
We haven't receive any answer from the casino yet. Extending the timer by 7 more days to give the casino time to respond.
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3 years ago
Unfortunately, we still haven't receive any respond from the casino. I'm really sorry that we could not help you more, but as the casino is non-responsive, there isn't much we can do. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly help.
Best regards,
Nick
Casino.guru
