Cleos VIP Room Casino - Withdrawal declined because of multiple account accusation.

I submitted a withdrawal and the next day they sent an email stating that the request was declined and the balance reset to zero for multiple accounts. My sister was visiting from Pa and I told her about it. She signed up using her Pa address and this caused them to ban the account. I have the email from them stating this.

Hello, Shon.

Thank you very much for submitting your complaint through our website. Your sister registered during the visit; do we understand this correctly?

Best regards, Jozef

Hello, Shon.

We are extending the timer by 7 days. Please, be aware that in case you fail to respond within the given time frame, we will consider your issue as rejected and your complaint will be closed accordingly. 

Best regards, Jozef

Yes.

Hello, Shon.

Unfortunately, we’re forced to reject this complaint since based on your last post, it is now obvious that you have broken T&C.

3.4. CLEOS VIP ROOM reserves the right to de-activate Your account for any reason whatsoever at any time without notifying You. Subject to a review of the reasons for de-activation, any balance in Your account at the time of such de-activation may be credited to You. In its sole discretion, CLEOS VIP ROOM reserves the right to void any winnings and confiscate any balance from Your account under any of the following conditions:
3.4.8. If two or more accounts are generated under the same household. Only one account per household/computer/IP is allowed.

Best regards, Jozef