Shon asked for withdrawal from a no deposit bonus and she received an email that her withdrawal was declined with the reason of multiple accounts. Later, she found out that her sister made an account in this casino from the same IP, but with different address (she was visiting).
Cleos VIP Room Casino - Withdrawal declined because of multiple account accusation.
Amount: $395
Cleos VIP Room Casino
Safety Index:Above averageSafety Index
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7.3
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
Public
Public
5 years ago
I submitted a withdrawal and the next day they sent an email stating that the request was declined and the balance reset to zero for multiple accounts. My sister was visiting from Pa and I told her about it. She signed up using her Pa address and this caused them to ban the account. I have the email from them stating this.
Public
Public
5 years ago
Hello, Shon.
Thank you very much for submitting your complaint through our website. Your sister registered during the visit; do we understand this correctly?
Best regards, Jozef
Public
Public
5 years ago
Hello, Shon.
We are extending the timer by 7 days. Please, be aware that in case you fail to respond within the given time frame, we will consider your issue as rejected and your complaint will be closed accordingly.
Best regards, Jozef
Public
Public
5 years ago
Hello, Shon.
Unfortunately, we’re forced to reject this complaint since based on your last post, it is now obvious that you have broken T&C.
3.4. CLEOS VIP ROOM reserves the right to de-activate Your account for any reason whatsoever at any time without notifying You. Subject to a review of the reasons for de-activation, any balance in Your account at the time of such de-activation may be credited to You. In its sole discretion, CLEOS VIP ROOM reserves the right to void any winnings and confiscate any balance from Your account under any of the following conditions:
3.4.8. If two or more accounts are generated under the same household. Only one account per household/computer/IP is allowed.
Best regards, Jozef
