The player from Argentina had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn't been processed yet. Despite our attempts to mediate, we had to close the complaint as 'unresolved' due to the casino's history of non-responsiveness in over 15 similar cases. This lack of response had negatively impacted the casino's overall rating. Unfortunately, all efforts to communicate with the casino were unsuccessful. We had advised the player to avoid this casino due to its repeated non-cooperation.
CBet Casino - Player claims that payment has been delayed.
Black points: 502
Amount: 114 ◎
CBet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
6 months ago
Public
Public
6 months ago
Translation
Hello, I've been waiting over 14 days for my money! On the Cbet page it still shows as processing...
I was told that they would send me an email, but they told me they need to analyze something. Then they asked me to wait, basically, they told me: Hello,
I hope you are well
Firstly, I regret that you're dealing with this situation.
I see that the relevant team is still processing your request.
They're doing everything possible to process your request as soon as possible.
We will contact you via email as soon as we have updates.
I understand that the wait can be frustrating, but our teams need time to handle your issue in the best way possible.
Thank you for your trust
I remain at your disposal should you need me
Best Regards,
Lazar | Security Department Manager | CBET
This was their email and at this point I feel like I'm being ripped off... I can understand waiting 72 hours, but 2 weeks is ridiculous. At this point I'm still waiting for this alleged evaluation, I won this, all the bets are registered, why did they not evaluate that when taking my money at the start? It's madness. I NEED HELP.... I thought this was a trustworthy official site, but the rules haven't been clear. It's unacceptable for them to be holding my money for over 15 days.
Sat, 21 Oct
Automatic translation:
Public
Public
6 months ago
Dear zamesol,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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6 months ago
Dear zamesol,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
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