CasinoMax - Player’s bonus winnings have been capped.

I deposit $35 with a bonus of a $105. I did the whole play thru for the bonus which I had to play thru over $6,000. So I won over $400 and requested it and paid $25 to wirer it to my bank. First they approved it and told me to send the verification, I did. After the verification process they told me that I would receive $295 because they take away the bonus of $105. That's not fair, I played it thur so that becomes my money and if they don't send the whole $400 I will not be playing again at that casino. I haven't receive the money yet, still waiting.

Dear Dianne,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found https://casinomax.com/terms:

"Bonus Terms & Conditions

When participating in any bonus promotional offers (free chips / deposit matches / comp points / cashback / manager bonuses etc.) the Player is responsible to check and understand bonus rules. By redeeming any bonus the Player agrees to the below general bonus terms.

All casino bonuses are subject to wagering requirement. The deposit and bonus needs to be wagered X amount of times before any payout is permitted. The bonus money will be deducted from any associated payout."

I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Sadly, if the casino shares all the relevant information on its website, there is not much I can do for you in this matter.

Let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear Dianne,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.