Casinoin - Player believes that their withdrawal has been delayed.

he does not give the money, they are scammers

Dear Giorgosbig,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

they did not ask for identification.the money has been sent since the 12th of the month and it does not send the files for the money to enter

Hello,

I’m sincerely sorry for any inconvenience you’ve experienced.

Unfortunately, our card payment provider is experiencing a technical outage due to which the card transactions were not processed correctly and have actually failed status. According to the latest information received, the funds that were not credited to players’ bank accounts will be returned to the accounts in our system within 7 business days. Once the funds are received back, you will be able to request a new payout using an alternative method after that.

Please reach out to the customer support, so they could provide you with the alternative payout options and credit a bonus as an apology for the inconvenience caused.

Please be assured that our technical team is working closely with the payment processor, and we are committed to resolving it as soon as possible. 

We appreciate your patience and apologise for the inconvenience caused.

Yours sincerely,

Casinoin Team

Yes 🤣😂🤣🤣 the process started 15 days ago waiting to get 197 euros. as soon as I saw that the money wasn't going into the bank I started and asked some questions to the casino, the casino informed me that the money will be credited to my account so I shouldn't worry .but I realized that I had messed with fraudsters every day they told me that they will notify me and that we are waiting for a response from the payment provider, now we started after 15 days a new scenario that the money will go back to the company and to find a new withdrawal method... ....PUT YOUR MONEY UP YOUR ASS THOSE FRAUD BASTARDS.

Hello,

We have checked your account and can see that you did not attach an alternative wallet as it was suggested, played slots and lost this money. Unfortunately, you didn't agree closing gaming sections either.

The card payouts are expected to be fully recovered by the 10th of September, our specialists are working closely with the card payment provider to fix the bug which led to our customers having trouble receiving payouts.

Once again, we are sincerely sorry you had this experience.

Please reach out to our customer support team if you need any additional help.

Kind regards.

Giorgosbig, first, I would like to ask you please, to watch your language. I fully understand your frustration and disappointment, but you need to restrain from using abusive language when communicating with us or casinos.

Moreover, I’m afraid that if you lost your winnings there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.

Please, let me know if there is anything else we could help you with, otherwise, I will be forced to close this complaint.

Dear Giorgosbig,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.