Casino Rocket - Player's withdrawal has been delayed.

Hi, 3 times I've have tried cashout my winning it keeps getting cancelled. Their reason send them photo of front and back of bankcard used to deposit, 1st 6 digits last 4 digits cover cvc and card to be signed done all of above 3 times till got cancelled your help would be appreciated

Thankx colleen smith

Dear Colleen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before?

Do I understand correctly that verifying your payment method seems to be the only obstacle standing between you and your winnings? Have you submitted any other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hi I've tried but keep getting cancelled, now it's the $200 I'm requesting but they keep asking for same details which I've sent to them 3 times

Thank you for your reply, Colleen. Have you accumulated your winnings with or without an active bonus? Could you please forward any relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

Hi without a bonus

Thank you very much Colleen for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Colleen,

I looked at your complaint and will do my best to help you. I would like to invite Casino Rocket into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Thankyou, it's now $150.00 I'm trying to withdraw

Plus I've sent them front an back of bank card, 1st 6 digits last 4 digits security no blocked, a proof of utility bill still got cancelled now saying want details of other card on which have told them it was lost an cancelled... Which is not the card I deposited funds into c

Asino. Why are they being so differ cult..

Dear Colleen,

I've adjusted the disputed amount to $150. It would be better if you'll not play until this complaint will be closed.

Thank you for understanding.

Hello everyone!

Dear Colleen, thank you for your feedback.

We're sorry to hear that your recent withdrawal was unsuccessful.

Our customer support team will contact you via email (within 24 to 48 hours) to inform you of what is needed from your end so we can proceed with the withdrawal.

We'll be happy to assist you in case you have any additional questions 🙂

Sincerely,

Casino Rocket Management

Dear Casino,

inform us also here, please.

Dear Viliam,

We've contacted Colleen via email.

Thank you for contacting us, this is Angie from Casino Rocket support

Kindly be advised as per your previous request regarding your cards,

we require a letter from your bank saying that the old card is lost

please upload the letter onto your account directly via this link provided below

https://www.casinorocket.com/en?settings=verify

Feel free to contact us for more info or help

Please let me know if any additional information is needed 🙂

Sincerely, Casino Rocket

Dear Colleen,

follow the Casino's instructions and inform me about your progress, please.

Dear Colleen,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Dear Colleen,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I no longer need yr services thankyou

Unfortunately, after gathering all the necessary information we are rejecting this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.