Casino Rocket - Player's struggling to withdraw his winnings.

The casino deliberately delays every response. He replies to email within 24 hours, then cancels the withdrawal. I send the necessary documents, and they write after 24 hours that they do not have them. I got an email 5 days ago that the account is FULL VERYFICATION

but they keep canceling my payment. Without giving a reason. I need to contact support about the reason. I'm going to live chat. But it's not live chat because they answer after 24 hours.

I made a deposit with mifinity and there is no withdrawal option. I wanted on Jeton, - deleted several times.

So I wanted to pay to a bank account and pay to a jeton, they canceled it and wrote that I should make one payment

Dear kszysio,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Do I understand correctly that your latest withdrawal is still pending (has not been canceled)?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

this is my first withdrawal, I used the deposit bonus they emailed me. Earlier, I paid money there several times, once with JETON, the rest with mifinity.

I have met the trading conditions.

The payout is in progress because when they cancel I immediately make a new payout Last time they removed the payout because I ordered two halves in two ways So they canceled giving a reason to do one only.

ps .Please explain what is "VERY GOOD REPUTATION"

1. deposit from mifinity, cant cashout to mifinity.

live chat isn't live chat ,

waiting 24hours for answer.

I know very better casino, but you give him only GOOD REPUTATION

Thank you very much for your reply, kszysio. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

withdraw completee🙂

tx for help

Dear kszysio,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru