Casino Purple - Player encounters game errors and suspicious charge.

I deposited €150 into this site in good faith. The site opened and very few games loaded. The ones that did kept freezing and at £2 stake per spin some games were charging £2 but nothing happened. No spin, nothing! Just refreshed and the £2 was gone.

Every game was slow with weak old graphics. It’s only now I look and my card has been charged to WWW.MOTIONSOUND.COM and not PURPLE CASINO.

Im asking for a full refund and think the site is a scam.

Dear Bh1974,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casino Purple.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if there is any remaining balance on your casino account?
• Have you contacted the casino regarding your refund request? What response have you received?
• Was any bonus activated on your casino account?
• Could you please explain what the disputed amount (£12929) represents in this situation?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

£129.29 in U.K. pounds = €150 deposit.

I’ve played through my full balance.

Spins never even spun but £2 kept coming off my balance.

I’ve sent multiple e-mails and had no reply.

My card issuer has checked out this site and thinks it’s 100 a scam

UPDATE: I have now received a full refund from this site stating suspicious activity and a full refund issued.

You can close my case.

We’ve closed this complaint since the player pursued an alternative avenue to receive a refund. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.