The player from Germany has an issue with a deposit made on the casino Casinia. The amount was debited from their bank but it has not been credited to their gaming account.
Casinia Casino - Player's deposit has not been credited.
Amount: €25
Casinia Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
15d 11h 58m 53s
Case summary
1 week ago
Public
Public
1 week ago
Translation
I deposited money instantly on 30.04.24. The money was debited from my bank on 2.05.24.
Casinia refuses to credit my gaming account.
Automatic translation:
Public
Public
1 week ago
Dear Benny55,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Public
Public
1 week ago
Translation
My bank told me to go to the police. My bank debited an option from casinia!
Automatic translation:
Casino Guru is examining the case
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