Cashalot Casino - Player’s experiencing difficulties withdrawing her winnings.

I registered in this casino on January 1, they very kindly asked me for documents for verification, I sent everything, they told me that the credit card would send it with some numbers covered, I sent it again as they wanted, I played several times to several slots, and I won more than 500, I withdrew 500 euros on January 6, it said that withdrawals were accepted for a maximum of 24 hours, I wrote to them and since it was the weekend they told me I had to wait, on the 12th they sent me an email saying that the withdrawal was not successful, that he send the complete number of my mastercard card and with the expiration date visible (first they ask me for it with some number covered and now that they all be seen) I sent it to him, but I had to make another Once the withdrawal, to this day they have only told me that I have to continue waiting, can you help me? I don't know what else to do, they just tell me to wait and I don't trust them.

Dear Ysatis74,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It sounds that the casino had some problems with the payment provider to handle your payout therefore, they had to process it manually. Do I understand correctly that the money has been sent to your bank account on 12/1/22?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your reply.

Best regards,

Petronela

It has been in process since the 12th but on the 6th I already made the same withdrawal and they revoked it and asked me for the card number again but this time all the numbers had to be seen, is that normal? For verification they asked me for the card with the first 6 and last 4 visible numbers.

No, this capture is as I have made the withdrawal, it is still pending.

Great news Ysatis74. The least I can do is to keep this case opened till your further confirmation regarding successful withdrawal. Please keep me informed.

Good morning, today I have received 3 emails saying that my bank does not accept the money, it is a MasterCard, and they tell me to get a MasterCard or a cryptocurrency card, I do not know whether to call Ing Haber because they do not accept the transfer

I have opened an e-wallet Mifinity I am awaiting verification so I can withdraw at the casino, for now the withdrawal is still approved.

Perfect Ysatis74 🙂 Please keep me informed.

Good morning, the casino has already sent me the money through Mifinity, thank you very much for the help, we can now close the case.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Ysatis74, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru