Bons Casino - Player’s winnings haven’t been received yet.

10/3, I deposited ¥20,000-. The balance was gone, and then I deposited ¥100,000-, resulting in ¥170,000-, and at that stage I applied for a full withdrawal. Then it was put on hold. After 24 hours, there was no change, so I contacted chat, etc., but was told, "I will contact you by email, so please wait."

Then I got an email. Below is the content.

"Thank you for visiting our casino.

My name is Rena Mori from our screening department.

We will contact you regarding your account.

After you make a deposit, you make a small turnover and withdraw all the money after winning. And after that, it seems to continue the deposit game play again.

I'm sorry to trouble you, but I would appreciate it if you could explain such gameplay. "

Here is my reply.

"When I make a deposit and play, I either bet the full amount on the day and play until the balance is 0, or I enjoy winning more than the amount I deposited.

Basically, you play all the amount you deposited that day, withdraw if you win, and leave no balance if you lose. That's the style.

This time, I deposited ¥120,000-, resulting in a balance of ¥170,000-. This is a big win for me.

This time I won and applied for the above withdrawal. I want to separate.

Once you deposit, you will withdraw once, and when you play again, you will deposit and play again.

Thank you for your support. "

This is a reply to that email.

"Thank you very much for using our casino. My name is Emi Kawasaki from our screening department. Thank you for your explanation. You will be charged.And then it seems that you will continue playing the Make Deposit again.This kind of action is considered payment method abuse.Please refrain from playing such games.We apologize for the inconvenience.We won. Later, if you want to play the game again, please do not withdraw the entire amount and leave a part of the balance for playing the game. is likely to be 10 times.Thank you very much."

I used to play and withdraw my winnings the same day, and I've done that several times at this casino. Nevertheless, I am confused that such a message came.

I received an instruction to withdraw part of the balance, so I applied for withdrawal of ¥160,000-, but it is still pending.

Am I responsible for this?

Dear mthimelb,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear mthimelb,

Have you received your withdrawal from the casino yet?

I was able to withdraw ¥ 160,000-. Not the full price, but I think it was good. Sorry for the late reply.

Awesome news, mthimelb. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.