The player from India deposited money into his gaming account, but the funds were not credited. Although he provided proof of transaction, customer support maintains that they have not received the funds. He continues to receive the same responses. The player later informed us that his deposit was credited to the casino account, so we closed the complaint as resolved.
Bons Casino - Player's deposit has not been credited to his account.
Amount: 1,000 INR
Bons Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.9
Bons Casino has a Safety Index of 3.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
The deposit not credited to my gaming account and customer support says the fund not received yet but I was sent the screenshot of transaction.every time they gave same copy paste answers.no one take responsibility.
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1 year ago
Dear veeshu143,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
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1 year ago
Dear veeshu143,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Thank you dea.the issue has been resolved now.missing deposit credited to my gaming account after 6 days.thanks ones again
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1 year ago
Dear veeshu143,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
